Customer Service Engineer
Resume:
WILLIAM LONGAN
*** ****** ****** 860-***-****
Springfield, MA 01108 *******.******@*****.***
SUMMARY
Telecommunications Professional with proven background working with Nortel,
Nitsuko, Cisco and Linksys Systems. Qualifications include excellent
troubleshooting, communication and project management skills. Interface
effectively with technicians, non-technical users and management.
Background included the installation, maintenance and repair of diverse
telecommunications systems. Responsive and effective listener, able to
translate needs into appropriate solutions that create satisfied customers.
TECHNICAL SKILLS
Nitsuko
. Key systems 124i, Onyx II/III, PBX 384i, voicemail NVM 2000
Nortel
. Key systems BCM/Norstar, PBX CS1000 option 11C/81C, voicemail Star
Talk/Call Pilot/Meridian Mail, VoIP, ACD
Cable
. Twisted pair CAT 5/5E/6, Fiber multi mode/single mode, Coax RG6/RG11
Network
. Cisco switch install, Linksys router, DSL
PROFESSIONAL EXPERIENCE
Saint Francis Hospital and Medical Center, Hartford, CT 1999 - 2010
Systems Engineer
. Infrastructure planning, wiring layout and installation to industry
standards (i.e. EIA/TIA, BICSI, NEC, NFPA, etc.)
. Print/Schematic reading
. Key systems/PBX/Phone installation
. Troubleshooting and customer service
. Inventory Control
. Wiring management installation
. Voicemail install, maintenance and repair
. Install (Trunks, DID, T1, EM, PRI) extend and activate connectivity to
PBX and Key systems
. Plan, build and install ACD, Auto Attendant
. Install, extend, maintain and repair DSL lines/modem/router
. MS Windows XP
. Bids/Permit State of Connecticut T1 limited electrical contractor ELC#
0187549-T1
. VoIP installation, maintenance and repair
Sonitrol Communications, Hartford, CT 1995 - 1999
Telecommunications Technician
U. S. Navy (Veteran)
Systems Engineer
. USN Interior communications. Responsible for all shipboard
communications
EDUCATION
B.S. Information Technology, University of Massachusetts, Amherst, MA
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