Customer Service Manager
Resume:
Jenna M. Crenshaw
*** ***** **.***** ****, TX ***04
EDUCATION
Completed UNIVERSITY OF OKLAHOMA - Norman, OK August
Bachelor of Arts in Sociology
RELEVANT EXPERIENCE
Bella Ruscello Luxury Apartment Homes
Leasing Professional June 2010 -
October 2010
. Greeted and assisted current and potential residents with questions
and/or concerns regarding the community
. Maintained office filing system
. Accountable for rent receivables and handling of all utility invoices
. Answered phones and performed various clerical duties in a timely,
professional manner
. Sort, review, screen and distribute incoming and outgoing mail;
prepare, compose and ensure timely responses to a variety of routine
written inquiries.
. Provided administrative support to Property Manager and Assistant
Manager
. Frequently used Microsoft Word to carry out daily duties
SKILLS
Organizational
. Excellent interpersonal skills
. Excellent time management skills
. Able to acclimate to various management styles
. Able to multi-task
. Quick learner
. Great communication and oral skills
Communication
. Fluent in German
. Outstanding customer service skills
. Able to adapt to different work environments
. Great Interpersonal Skills
. Able to communicate with a diverse group of people
. Demonstrated ability to successfully communicate with people on a
management, customer and personal level
WORK HISTORY
Kinder Care Learning Center - Norman, OK
Infant & Toddler Teacher, September
2006 -May 2009
Allen & Ohara Education Services (The Reserve on Stinson) Norman, Ok
Community Assistant February 2008
- January 2009
University of Oklahoma - Norman, OK
Student Athletic Trainer (Football),
June 2007- August 2007
Children's Palace Learning Center - Cedar Hill, TX
Teaching Assistant, May
2006 - August 2006
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