Manager Customer Service

Sara Ka rstens

**** * ***** * * r ia Apt ***

B ryan, TX 77803

**********@***.***

720-***-****

Objective

• Seeking to advance my management career with your organization.

Experiences

August 2010 to Present Courtyard by Mar r iott College Station, TX Assistant

General Manager

Oversee all departments and ensure customer satisfaction. Make schedules and ensure all

shifts in all departments are covered. Cover any shifts that are not covered. Deal with guest

issues and ensure their happiness with my hotel.

A pril 2009 to August 2010 Hampton Inn Rawlins, WY Front Desk/Sales

P rovided excellent customer service in all aspects of guest services- Answered phones,, made

reservations, check guests in, check guests out, guest relations, sales manager, Accounts Receivable,

conference set up and take down, conference bookings, group sales, group bookings.

2006 to March 2009 H oliday Inn Express Rawlins, WY General Manager

• Responsible for hi ring and management of all hotel staff front desk, housekeeping,,

maintenance, and breakfast staff

• Increased financial results each year of hotel operation

• Made 10% increase in revenue from 2007- 2008

• Net Operating Income of 54.9% for 2008

• 98.6% Guest Satisfaction for December 08 and January 09

2005-2006 Residence Inn Lakewood Lakewood, CO Front Office Supervisor

• Collected on over $200,000 in bad debt

• Ordered food for breakfast and managers reception

• Hi red and managed desk staff

• Responsible for management and procurement of all supplies and breakfast inventory for hotel

• Accounts Payable and Receivable

Education

University of Wyoming Sept 1999 to May 2004 B.S. Elementary Education

Computer Knowledge

M icrosoft Word, M icrosoft Excel, M icrosoft Power Point, Quick Books, OPERA, On Que and HOL IDEX.

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