Customer Service Manager

Larry Wise Jr.

**** ******* ******

Atlanta Ga. *0310

**********@*****.***

678-***-**** Cell

Objective: To obtain a position in Warehouse Management, Freight Services,

and or Guard/ Driver with strong leadership skills. Consistently exceeds

goals skilled in developing and implementing standardize policies and

procedures.

Professional Experience:

Delta Air Lines

A.L.A (Air Logistics Agent) Apr. 2007- Present

Responsible for operating ground support equipment such as tugs, Conveyor

belt tractors in an efficient, courteous and accurate manner while meeting

DOT compliance requirements and internal performance expectations. Uphold

policies and procedures set forth by Delta Air Lines and FAA (Federal Air

Aviation). Receive air Freight shipment supervise loading and unloading

aircraft, and keep written records Contacting Gate REPS, and Air Traffic

Controllers. Provide Leadership to ramp agents to ensure a safe compliant

and highly coordinate line operation. Provide guidance and training for

new ALA.

Delta Air Lines

Ramp Agent Feb. 2006-Apr. 2007

Responsible for operating ground support equipment such as tugs, conveyor

belt tractors in an efficient, courteous, and accurate manner while meeting

DOT compliance requirements and internal performance expectations. Receive

air Freight shipments, lift load and unload transport baggage mail and

cargo to and from aircrafts. Practice safety conscious behaviors in

operational processes and procedures.

All-Star Home Improvement

Alarm Technician Sept. 2003- Jan. 2006

Consult with clients to asses risk and to determine security requirements.

Drill holes for wiring in wall studs, joists, ceiling, and floors. Feed

Cables through access holes, roof spaces, and cavity walls to reach

fixture. Demonstrate systems for customers.

General Wholesales

Deliver Helper Jul. 2002-Sep. 2003

Deliver beverages to different store locations. Monitor Inventory control.

Load and unload freight off of trucks. Set up at different Locations from

store to store. Warehouse upkeep monitors Warehouse Inventory. Carry Large

Amounts of Currencies from stores to warehouse of order payment from store

manager.

Proficient in: Microsoft Word, Excel, Access, PowerPoint, Outlook, HVAC,

Excellent Customer Service, loading and unloading, Data Entry, Internet,

Email, Windows XP, Ten Key Adding Machine, Leadership Skills, Belt

Tractors, Tugs,

Honors and Achievements

Nomination for Chairman's Club (August. 2008)

Air Logistics Agent (April 2007)

Perfect Attendance (2007, 2008, 2009)

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