Management Service
Resume:
Venkateshwar G
Sr.Siebel Consultant
********.******@*****.***
Professional Summary:
> Having around 8 years of experience as a Siebel Consultant in
executing Siebel Customer Relationship Management (CRM) business
solutions.
> Siebel Professional with implementation experience in Configuring
Siebel Call Center and Siebel Sales,Siebel eCommunications.
> Involved in configuring Siebel User Interface Layer, Business Objects
Layer and Data Objects Layer using Siebel Tools.
> Having experience in eScripting and Workflows.
> Written Server and Browser Scripts for Applets,Business Components
and Business Services
> Created External Business Components(EBC) and VBCs as part of EAI to
get the Data from Legacy Systems.
> Good Experience in creating Workflows using Business Services and
other workflow steps in Automating Business Process.
> Having good experience in Product Management and Pricing Management.
> Have good hands on experience in Siebel Smart Script.
> Having around 2 years of Exp in integrating Enterprise Applications by
utilizing leading edge concepts such as Enterprise Integration Manager
(EIM).
> Involved in Siebel Server Administration Tasks like Repository Backup,
bouncing the Environment, Extracted the Local DB for remote users and
Involved in Creating Components and Extension Tables.
> Involving in the new Requirements and prepared design documents and
discussed with the Clients about changes required in the design before
implementing the design.
> Created Functional and Technical Design Documents for the
Requirements.
> Hands-on experience on Siebel Upgrades (6.x, 7.x) and related issues.
> Good working knowledge of Oracle, PL/SQL, Visual Basic and Internet
applications
Technical Skills:
CRM : Siebel 8.1/7.8/7.5/6.0
Application : Siebel Call Center, Sales, eCommunications, eFinance, Siebel
Pharma
Languages : C, C++, Java, J2ee(JSP, Servlets), Java Scripts, HTML
Database : Oracle9i, MS SQL Server2000
Operating System : Windows NT, XP, Windows 98/2000
Education Summary:
> M.Sc (Computer Science) From Kakatiya University.
Professional Experience:
COX Communications, Atlanta Mar 09 -
Till Date.
Sr.Siebel Consultant
Description:
COX Communications, Inc. is a multi-service broadband communications and
entertainment company with over 6 million residential and commercial
customers. The third-largest cable television company in the United
States, COX recently forayed into wireless services. A Greenfield
operator, COX will be using CDMA technology and is currently setting up the
wireless launch. They planned for developing the integrated application
comprised of CRM, AIA, BRM, OSM and other support applications. I have been
involved in the CRM development part of Order Management functionality and
working on Siebel 8 vanilla integrated functionality with BRM through AIA
for Customer Registration, Modify, Suspend, Resume and disconnect services.
Responsibilities:
> Configured the Siebel eCommunication Application, which included the
customization of Siebel Objects like Data Objects, Business Objects
and User Interface Objects to suit the client's business processes.
> Configured Joins, Links, MVG, Drill Downs, Applet Toggles,
Hierarchical Pick lists to assist the clients in effective way.
> Using Data Validation Manager to validate data instead of Custom
scripts
> Defining and customizing the Business Services and Workflows as per
the Business Process.
> Involved in Repository Migration from Development to Test
environments.
> Extensively used Siebel integration objects, Data Maps, EAI Siebel
Adapter for exchange/transformation of data between Siebel and
external system.
> Created External Business Components to display data from external
systems.
> Implemented Web Services for Transforming data between Siebel and
external systems.
> Coordinating with internal & external team for interface design &
development issues for the new requirements.
> Worked on Product Configuration and Pricing Management
Environment: Siebel 8.1, Siebel eCommunication, Oracle 10g,Oracle
BRM,AIA,OSM.
ALLTEL Unity,Ohio
Feb 08 - Feb 09
Sr.Siebel Consultant
Description:
Alltel Telecommunications is one of the largest Wireless Service Providers
in USA which has a very good Customer base. They have Implemented Siebel
Application as part of Customer Relationship.
Unity (Siebel 6.0) and Fusion (Siebel 7.8) are Alltel Telecommunications
CRM platforms designed and developed on Siebel CRM. Unity and Fusion caters
to Order Management, Account Management, Trouble Ticket Management, and
Product Management for Pre-paid and Post-paid segments of wireless
services.
Responsibilities:
> Analysis of the Requirements.
> Involved in the analysis of the design documents given by client and
discuss with the Team Lead about changes required in the design before
implementing the design
> Involved in creating the Initial approach for the given requirements.
> Created Functional Design Documents.
> Created Technical Design Documents.
> Involved in Scripting and Configuration changes according to the new
design like Applet modifications, addition of Fields, User Properties
etc.
> Created the Smart Scripts as per the client requirements for the
better customer interactions.
> Client interactions to discuss regarding the Approach and Functional
and Technical Design Documents.
> Involved in Administration Tasks like Repository Backup and bouncing
the Environment.
> Extracted the Local DB for remote users.
> Involved in Creating Components and Extension Tables.
> Created Unit Teat Plans for the requirements.
> Involved in Support in various stages.
Environment : Siebel 6.0 and Siebel 7.8, Tibco, HP Quality Centre,
Oracle.
Siebel Upgrade, Hartford Nov 06 - Dec 07
Siebel Consultant
Description:
Hartford Insurance group is a Insurance Giant in USA based in Hartford,
CT. Hartford's main business is Non life and Marine Insurance. The
important functionality of Underwriting is also done in the Siebel
Application itself with help of Embedded (Customized) Excel Rule sheets
helping the Underwriter's Job.
Hartford Insurance is based on Siebel 6 initially and the current project
deal with Upgrading from Siebel 6 to Siebel 7.8. As a part of Upgradation
process Scripts, interfaces, workflows and Actuate Reports were upgraded.
Responsibilities:.
> Involved in the analysis of the design documents given by client and
discuss with the Team Lead about changes required in the design before
implementing the design
> Non Scripting Configuration according to the new design like Applet
modifications, addition of Fields, User Properties etc.
> Created the Business Service to split the Server Script into Server
and Browser Scripts as per the new version for Customer interactions.
> Modified the Applets and Business Components as per the Siebel 6.0.
> Written Server and Browser Scripts for Applets,Business Components
and Business Services
> Created the Unit Test Plans for the Scripts,Applets and Views
> Populating data in to interface tables using SQL Loader Programs.
> Preparing IFB files based on the data to be loaded for which entity.
> Loading data into Siebel tables from interface tables (EIM tables)
using Enterprise Integration Manager Component of Siebel.
Environment: Siebel 6.0, Siebel7.8, Windows XP Professional, Mercury
Quality Centre, Oracle.
IBM India May 05 - Sep 06
Vodafone ANZ
Siebel Consultant
Description:
Vodafone is most leading telecom company in NZ and AUS market. It is
specialized in business of telecommunications. Siebel Order Management we
implemented in the e- communications application for winning an
opportunity. In Siebel Application there is a facility to track of opty and
service request and activities. Vodafone is the world's largest mobile
telecommunication network company, based on revenue. It currently has
operations in 31 countries and partner networks in a further 40 countries.
Based on subscribers, it is the world's second largest mobile phone
operator.IBM has been helping Vodafone in Australia, New Zealand and Fiji
to run its business, since 2004. IBM configured applications for Vodafone
and helped them migrate to the new systems. Vodafone has Siebel as the
front end application and has ASAP system for mediation, Oracle BRM for
billing and Tallyman for collection
Responsibilities:
> Worked with Siebel L2 Team. Monitoring Siebel Production Servers and
progress
Able to Indentify the cause and solution of the errors for each
ticket
> Worked on Failed Orders and based on error messages used to interact
with down line system teams to rectify the failed orders asap.
> Was involved in performing RCA for orders failing in production,
interacting with team of technical architects and proposed solutions,
aligned with the client requirements.
> I was also involved in discussions with other vendors such as HP, HCL,
and Vodafone in understanding the feasibility and impact of the
Norfolk project.
> Report generation for client and management
> Used to prepare the reports of Failed Orders.
> Discussions with development team for fixing issues
Environment : Siebel eCommunication 7.5, Mercury Test Director, Mercury
Quality Centre, Toad, Remedy, Oracle.
MBT,India Feb 04
- May 05
Landmark - HCPT
Siebel Developer
Description:
Project Scope comprises of end-to-end telecom operation set-up where CRM is
an important component of whole solution. CRM functionalities cut across
from Number Management (RMS), customer creation, customer complaint &
service management, products & service modeling, Payment handling, Customer
analysis, Partner management including settlement and integration for
Order, Service Request with other third party systems like Geneva, Clarity
with Tibco as EAI.
Responsibilities:
> Involving in the new requirements and preparing design documents given
by client and discuss with the Onsite Coordinator about changes
required in the design before implementing the design.
> Making various configuration changes at all levels like User Interface
(Applet, Screens, and Views), Business Layer (BC's, BS's and
Workflows) and Database Level (Tables).
> Working in the Service Management and Account Management Modules.
> Worked on the Product Configuration.
> Modified the Applets and Business Components as per the requirement.
> Written Server and Browser Scripts for Business Components.
> Preparing Unit Test Plans for the requirements.
> Performing Unit testing and coordinating with the Testing team for
fixing the bugs.
Environment: Siebel 7.8, Siebel eCommunications, Oracle, TOAD, Tibco,
Oracle BRM.
FCG,India May 03 -Feb 04
PageNet UK
Siebel Developer
Description:
PageNet is a paging service provider headquartered in Dallas, TX. Siebel
Call Center implementation at PageNet helps handling customer
service. The Primary Objective of the system is to help the Call center
executives in managing information related to Accounts, Contact,
Opportunity, Service Requests and Activities in order to reduce the
response time and to deal the day-to-day needs in a better way. The tool
will allow Call center executives to track Opportunities more effectively
and shorten the time to close Service Requests
Responsibilities:
> Modified screens and functionality of the application using Siebel
Tools.
> Extensive Involvement in heavy data loading from external databases to
siebel database using EIM
> Created and modified Form Applets and List Applets by removing fields
and adding or changing the properties of fields according to client
requirements.
> Created new Views to display service-oriented data about customer
assets and then add the new views to the screen.
> Configured Drilldowns on list applets so that users are able to see
the detailed information about their service data such as key features
of the products their versions, new releases etc.
> Enhanced the functionality of Siebel bus comps by creating MVF's,
MVL's and MVG Applets.
> Involved in mapping of business components with tables using Joins and
mapping between business components using Links.
Environment: Siebel 7.7, Windows 2000 Professional, Oracle9i.
FCG, India Jul 02 - May 03
FCG HealthCare
Siebel Developer
Description:
First Consulting Group (FCG) is an SEI CMMI Level 5 company &
industry-leading professional software services firm focused within
the healthcare vertical. FCG wanted to develop customized Siebel
application for the purpose of automating the sales force team and
developing a single point database for its strategic business units of
Health Plan, Health Delivery and Life-science. The project involved
the database migration from legacy system to Siebel for all the
business units with the expected outcome to use Siebel as tool for
generating leads, running marketing campaigns and carrying out various
other sales and marketing activities.
Responsibilities:
> Doing configuration for enhancements to the newly identified fields
and to fields required by the business process
> Modification and customization of Siebel Business Objects, Business
Components and interfaces (Screens, Applets, and Views).
> Created Static bounded Pick lists in various applets to restrict the
values entered and Dynamic Picklists, Pick Applets to enable users
dynamically update their information
> Developed new pick list components, MVG lists, Drilldowns, links,
joins and defining several other object definitions and linking to
each of the objects defined in user interface layer.
> Have experience in extending columns on a table and creating new
tables using Siebel Tools.
Environment: Siebel 7.5, Windows 2000 Professional, MS SQL Server 2000
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