Quality Assurance Sales

Michael D. Parlato

**** ******** ****

San Antonio, Texas 78254

***-****

EDUCATION

University of Texas, San Antonio

Paralegal Certificate

University Of West Los Angeles

Law School

California State University, Northridge

Bachelor of Arts, Communication

COMPUTER SKILLS

* Working knowledge of Pro Doc, Lexis Nexis, Word, BSC

Windows, CLA, 1 to 1, Portal, Caspar, ALS,

MANAGEMENT SKILLS

* Oversee workforce forecasting, scheduling and load balancing in relation

to

customer volumes, analyzing sales volume patterns to manage work shifts by

utilizing historical data.

* Analyzed operational expenses to minimize costs by preparing daily and

monthly financial statements through maintaining accurate and timely

reports

* Administered client files

* Successfully managed a business that had over $3.9 million annual sales

while

increasing profits to the bottom line by increasing sales, overseeing

restaurants

food expenses, controlling labor costs, and by training staff in proper

safety and

sanitation while meeting all federal, state compliance rules through proper

licensing

* Conducted spot quality assurance checks on other restaurants in the local

market

to validate that they meet all company and state sanitation requirements

while

reporting all finds to senior management

* Developed staff of approximately 50-75 people consisting of recruiting,

training,

scheduling, coaching and performance evaluations

* Assisted in making recommendations to update procedures and policy

changes

COMMUNICATION SKILLS

* Successfully communicates to members using the Know, Understand and

Provide by doing the proper needs assessment to ensure the members

receive appropriate financial recommendations

* Responsible for the contractual obligations while interacting between my

company and record executives in order to fulfill operational requests

*Effectively handled correspondence between clients and other attorneys

while communicating with other professionals to obtain all necessary

legal documentation

* Successfully resolves and identifies customer issues to reduce escalation

* Coached and developed staff

TECHINCAL SKILLS

* Analyzed operational expenses by gathering information and analyzing data

to

minimize costs and assisted in the implementation of the cost saving ideas

*Completed all necessary paperwork in regarding a new employee consisting

of

employee number, W-4, I-9, data entry

* Working knowledge of all CASPAR and CLA loan processes from originations

to funding.

* Performed legal research and validation on tax delinquent properties by

compiling data using court resources to comply with state regulatory

issues.

* Oversaw special project leading up to but not limited to planning,

organizing,

staffing to procuring all necessary supplies to ensure a successful

completion

* Utilizes electronic tools such as Lexis Nexis to research the most

current

and updated information to comply with regulatory requirements.

EXPERIENCE

* CL Processor II, USAA, Texas 09/09 - Present

* Bank Origination Associate Counselor, USAA, Texas 06/05 - 09/09

* Paralegal, Letty Gavito - San Antonio, Texas 03/04 - 07/04

* Manager, Food Maker - San Antonio, Texas, 03/03 - 05/05

REFERENCES UPON REQUEST

Contact this candidate