Customer Service Representative

Nena T Svay

*** * ******* **, ****, PA *****

717-***-****

*******@*******.***

CUSTOMER SERVICE & SUPPORT SPECIALIST

Working in a fast pace with a high volume call center company that strive for excellence customer care services.

• More than 9 years’ successful experience in customer service, technical

Profile

support, expert in customer care/communication, problem solving and

trouble shooting to avoid problems in the first place.

1. Relationship building and user training and support

2. Excellent working knowledge MS Office.

3. A team player, acknowledged “Think Customer First” to create a

moment of excellence

Word, Excel, Power Point, and Outlook

•

Computer / Key

1. Call Center Operation

Skills 2. Up Selling and Sales Support

3. Technical and User Support

Comcast Cable, York, PA 2006 2010

Employment Customer Advance Solution

1. Handling 60 70 calls daily

1. Problem solver of cable and high speed internet services

2. Quickly and effectively solve customer problems.

3. Maintain Handling time, Repeats time, Calls Resolution

time

4. Promoting new products and services

Susquehanna Communication Cable, York, PA 2001 2006

Customer Service Representative

1. Handling 50 60 calls daily

2. Set up New Installs, Retain, Trouble calls orders, and

Retain Customers

3. Promoting new products and services

Harrisburg Area Community College, Harrisburg, PA 2007

Education

Associate of Science: Business Management

References Furnished Upon Request

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