Sales Customer Service

Cathy Adams

**** ** **** *****, ****** City, MO *4151

Home: 816-***-**** / Cell: 816-***-****

e-mail: ***********@***.***

OBJECTIVE:

Having a comprehensive understanding of the administrative needs in various

marketing and sales environments, I'm a business professional who's

accustomed to variety, a high degree of responsibility, and a fast-paced

atmosphere. I am seeking a position that will utilize my skills and

experience with the opportunity for new challenges leading to increased job

responsibilities and potential career advancement.

PROFESSIONAL SUMMARY:

- 5 years sales support and coordination of all media, marketing, and

communications in an administrative office for the distribution of

livestock management systems.

- 4 years office management and administrative support in an executive

sales office for beef products.

- 10 years sales, customer service and administrative support for group

insurance.

PROFESSIONAL EXPERIENCE:

MAC EQUIPMENT - Sales Administrator

Kansas City, MO

12/09 to 11/10

Administrative support for sales managers and reps by maintenance of quote

log and report preparation. Assembly of manuals for presentations, attend

meetings and taking notes, and respond to literature requests.

GALLAGHER POWER FENCE - Marketing Coordinator/Sales Support

North Kansas City, MO

7/04 to 12/09

1) Manage media advertising (print and web): Develop ad concept and draft

lay-out, establish media contacts, manage placement, quality control, and

billing.

- Eliminated expense for agency and consulting fees by establishing

relationships directly with the publishers.

- Reduced graphic arts designer fees approximately 30% by drafting lay-out.

- Created and initiated systems to track media response.

2) Promotional material inventory maintenance, quality and cost control:

Maintain stock on existing sales materials and office forms, implementation

of new Point-of-Purchase materials to meet market demands in accordance

with corporate branding.

- Introduced and implemented over 45% new Point-of-Purchase materials since

2004.

- Eliminated over 46% obsolete Point-of-Purchase materials since 2004.

- Reduced field sales Point-of-Purchase waste by 20%.

- Produced a Sales Promo Materials Guide for field sales representatives.

3) Print and Project Management: Coordinate production of product

catalogs, signs and banners for tradeshows and events, and administration

of promotional programs, specials, rebates and certificates.

- Coordinated last three printings of catalog eliminating consulting fees.

- Preparation and distribution of Sales Planner Portfolio for field sales

reps.

- Initiated and coordinated enhanced DVD for wildlife products with fencing

installation videos.

- Developed summary reports to determine results of incentive programs.

5) Coordinated the development and maintenance of USA website with IT

personnel.

- Provide drafts for IT to build home page flash banner and seasonal page

lay-outs.

- Designed format and content for IT to create a Dealer Support Center.

- Maintenance of product catalog information and events schedule.

6) Administration of corporate apparel program for over 40 employees.

- Created apparel inventory system to eliminate abuse and waste.

7) Management of co-op advertising program.

- Created and maintained tracking systems to determine actual coop

utilization.

8) Event Planning/Annual Sales Conference for over 20 field sales

representatives

- Coordination of hotel rooms, flight reservations, conference rooms and

audio/video needs including menus, evening activities, and local

transportation.

- Development of any supporting materials, signs, displays and other

supporting tools.

9) Support Regional Managers with merchandising efforts.

- Research and order merchandising displays and develop Point-of-Purchase

materials.

- Prepare Plan-O-Grams and products listing for presentation to accounts.

- Prepare, review and/or enhance PowerPoint presentations for management.

10) Support over 20 Territory Managers in sales efforts: All

communications, new product releases and updates preparation of mailings,

assist dealers with advertising, and maintenance of photo library for

product images and application photos.

PM BEEF GROUP - Executive Assistant, Marketing & Sales Office

Kansas City, MO

9/00 to 7/04

1) Provided administrative support for Sales Managers, Sr. VP of

Operations and VP of Marketing & Communications.

2) Office management, including the office supplies inventory, postage and

copy machine operations.

3) Receptionist and phone operator managing six incoming lines.

4) Sales Order Entry (BPCS & Macola).

5) Coordinated office expansion; construction, new computers, telephone

installation, furniture, etc.

6) Developed customer database to track activity and for mailings.

CNA INSURANCE - Sales Assistant/Employee Benefits, District Sales Office

Overland Park, KS

6/90 to 9/00

1) Assist in office management and confidential personnel administration.

2) Developed training manuals, designed forms and created workflow

procedures for division.

3) Rating and underwriting of small group benefits coverage.

4) License appointment for brokers and agents.

5) Sales and marketing of group products, contract comparison, employee

solicitation, new account installation requiring a comprehensive

understanding of policy provisions with the ability to interpret in-force

and competitor's benefit plans.

6) Special assignment (2-year project) due to transition to new accounting

system. Audit of policy files for accuracy, premium and commission

reconciliation.

PERSONAL SUMMARY:

1) Project management experience with the ability to multi-task by

prioritizing and adjusting to fluctuating workflow in order to

successfully meet deadlines.

2) A team player who has good communication skills and works well with

people in any environment to achieve results.

3) Experienced at developing and maintaining good customer and vendor

relationships.

4) Organized and detail-oriented, always striving to improve quality and

increase productivity.

5) Dependable with outstanding work ethics.

6) A resourceful and determined employee who has the ability to succeed

where others have failed.

7) A quick learner who is adaptable with a proven record of increasing job

responsibilities.

SKILLS:

- Typing (45-50 wpm)

- Ten-Key (by touch)

- Windows operating systems, Internet Explorer and Outlook Express;

computer skills include Word, PowerPoint, Excel, Adobe Illustrator,

Photoshop, (CS3) and other programs specifically designed and utilized by

employers; i.e., Oracle, MAS 200, SAP, BPCS and Macola Order Entry, Access,

Rating, Accounting.

TRAINING & COURSES:

Illustrator CS2 - Level 1

Photoshop - Level 1

PowerPoint 2003 - Level 1 & 2

CEBS/Human Resources and Compensation Management

CEBS/Life, Disability Income and Other Welfare Benefit Plans

Disability Income

Life Basics

Risk & Insurance Principles

2-Year Business Certificate

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