Sales Customer Service

Location:

Posted:

December 10, 2010

STEPHEN M. BELLA

OBJECTIVE

A Management or related position where I will utilize my extensive experience combined with

my leadership skills to obtain company goals, maintain a motivated workforce, and provide

superior customer service.

EXPERIENCE

LOWE’S HOME IMPROVEMENT STORE, Lancaster, PA (6 Years)

Zone Manager: Oversaw operation of 3 departments, ensuring company standards were met.

Conducted opening and closing procedures for store. Accounted for daily cash deposits from

registers, ranging from $15,000 to $70,000. Utilized store reports to identify opportunities to

increase margin dollars. Merchandised departments through store Plano grams to ensure

profitability. Maintained store budgets in sales and Lowe’s Credit Card Applications.

Interviewed, hired, and trained staff of 20 employees. Trained staff on safe operation of fork lifts,

order picker and narrow reach truck. Held responsibility for all store employees, in absence of

Store Manager. Resolved issues or complaints to ensure superior customer service.

Awarded “Store of the Year for 2005” as Sales Manager.

Store achieved $58 million dollars in sales, exceeding store sales budget in 2008.

CIRCUIT CITY, Lancaster, PA (6 years)

Sales Manager: Handled all retail management duties including opening and closing

procedures. Oversaw Audio and Video Departments. Accounted for daily cash deposits ranging

from $8,000 to $24,000 from registers. Screened and interviewed potential candidates.

Maintained sales and credit budgets, as well as store Plano grams and safety. Conducted

meetings to educate staff on sales procedures and techniques. Managed employee conduct for

staff of 12. Controlled inventory through daily counts and ordering. Provided excellent customer

service.

Exceeded sales budget projections b 9%.

Sales Specialist: Answered product questions, made sales suggestions, and presented products to

80+ customers per day. Sold electronic hardware. Offered extended protection plans. Completed

daily cycle counts to account for inventory. Was promoted to Sales Manager position. Adjusted

shelf Plano grams for new product.

Consistently exceeded sales goals by 20%.

GIANT FOOD STORES, Lancaster, PA (1 year)

Night Stocker: Stocked shelves on 20 aisles over night shift. Tagged and labeled products.

Merchandised food items to increase sales. Cleaned and maintained aisles to meet company

standards. Utilized hand truck and pallet jack.

EDUCATION

Regents Diploma, Lindenhurst High School, Lindenhurst, NY

References Available Upon Request