Manager Customer Service
Resume:
Tammybritton
objective
Seeking the Manager or Assistant Manager
position in a company where my progressive
experience and flawless task execution can
improve the customer satisfaction and can
enhance productivity of the company. I
wish to join an organization that can
utilize my skills and training
effectively that is commensurate with
experience and qualifications. I have
more than six years of procurement
procedure with State Contracts.
Core Strength: Sales Planning,
Management and Reporting,
Procurement, Inventory Control,
Program Development and
Implementation and Negotiation,
Competitive Bidding, Team Building
and Leadership, Upward and
Downward Communciation, Quality
Assurance, Customer Service.
I have a good knowledge of accounts
and I am experienced in all types of
secretarial work. Mastery of Microsoft
Office programs (Word, Excel, PowerPoint,
Access)
Experience
On Called Family Services
2006–2009
Dallas, TX
Executive Director
Planned, inquired, evaluated, negotiated,
awarded and administer State contracts for
DFPS. Manages allocation of cash
.
disbursement and coordinates
Great knowledge of State Regulation
policies to accomplish overall assignments in
advertised and negotiated contracts.
Great knowledge of contract documents
and contract filing system to properly prepare
and maintain solicitations and contracts
records.
Ensure maintenance of effective internal
controls for the protection of organization
assets.
Ensures compliance with and
implementation of Board polices.
Serve as primary human resource
contact, assuring that agency policies and
procedures are followed and revised as
necessary. Prepare and coordinate all
information for new hires.
Select, develop and recruit professional
consultants for program services.
Provided overall administration of the
day to day affairs of the organization.
Recruited foster parents and interacted
with and trained foster parents, CPS,
licensing, Courts, Casa, donors, and the
public.
Supervised staff of up to 10 individuals.
Expanded from no presence in area, to over 40
foster homes.
Ensures appropriate personnel provide
supervision of therapeutic recreation program,
psychotropic medications, casework services
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and employee evaluations of staff.
Oversees monitoring of foster homes for
compliance with minimum standards, TDFPS
contract, YFT requirements and APCH
policies and procedures.
1998– Present Pre Paid Legal Dallas, TX
District Sales Manager
Managed 250 sales representatives in 10
states.
Trained new recruits.
The middle man between the attorney and
the client providing them with great legal service.
Madden Marketing and Design
1996 1998
Group Richardson, TX
Marketing Consultant
Identifying and performing weekly outreach
marketing to local businesses organization for
Travel city to city working with owners on
newly acquired properties that needed to have 95%
occupancy rate by a certain time.
Lease up
Extensive experience in servicing customs,
both in person and by telephone. An independent
self starter.
Huie Properties
1993 1996 Dallas,
TX
Assistant Manager
Kept accounting records, which include rent
posting, accounting month end reports, collection
of rent for a 600 unit property. Also maintain
correct computer records and manual tracking logs
for daily activities.
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Responsible for collecting and posting all
rent as well as revenue payments and deposits
daily.
Handled activities regarding NSF’s and bad
debt collections, leasing, renewals and marketing.
Oversee the marketing/leasing staff to ensure
that management’s goals are met.
Responsible for all on site collections, filling
the necessary legal documents for non payment of
rent, and appearing in court for all legal matters.
Education
1988–1990 Mountain View College Dallas,
TX
Business & Marketing
2010 Taking courses to pursue a Real estate
license
2010: License by Texas Department of
License and Regulation.
Interests
Writing plays, running, gardening, computers.
• e mail **@**.**@hotmail.com
1401 Dutchman Creek Dr • dESOTO, tEXAS 75115 • Phone 972-***-****
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