Customer Service Quality Assurance
Resume:
DIVYA KAKAD
Phoenix, AZ ****2
Mobile: 602-***-****
******@*****.***
OBJECTIVE To obtain a sales position utilizing my education and
experience.
EDUCATION UNIVERSITY OF PHOENIX
Masters in Business Administration
Graduation Date: April 2009
GPA: 3.64 Cum Laude
ARIZONA STATE UNIVERSITY
W.P. Carey School of Business
B.S. in Supply Chain Management
B.S. in Computer Information Systems
Graduation Date: Spring 2006
Dean's List - Fall 2003/Spring 2005
GPA 3.45 Cum Laude
PROFESSIONAL KNIGHT TRANSPORTATION, INC., Phoenix, AZ
(April 2005 - Present)
EXPERIENCE EDI Coordinator - January 2008- Present
o Identify and repair system issues that improve the
EDI department's efficiency and effectiveness by
68%.
o Facilitated in management decisions regarding
customer services and relations.
o Assist customer concerns to ensure a high level of
service nationwide while ensuring data integrity
and timeliness.
o Administer reports to enhance employee
productivity.
o Provide accurate information to customers to
increase profits while demonstrating excellent
customer service skills.
o Created and implemented a training program to
educate all of operations team to enhance customer
productivity.
Corporate Purchasing Manager - April 2005-
January2008
Executive Assistant to Dave Jackson, CFO (June 2005 -
January 2008)
Negotiated pricing with vendors
Manage inventory for all 33 service centers.
o Placed orders for inventory management.
o Manage and coordinate daily operations.
o Saved more than $51,500 in indirect costs.
T-MOBILE
Sales Representative (January2008 - April 2010)
Promptly addressed and facilitated client concerns.
o Manage and coordinate daily operations.
o Ensured quality assurance for mobile devices and
products.
o Acquired 30-50 customers a month.
o Obtained most sales in accessories for March 2009
for Phoenix West Market.
CROWN CLEANERS, Scottsdale, AZ
Purchasing Specialist (August 2004 -April 2005)
Specialized and merged together a management utility program and a point of
sale system.
o Implemented a tracking system for inventory
control.
o Raised quarterly profits 14% through innovative
advertising and marketing.
COMPUTER SKILLS Operating Systems: Microsoft Windows 2000/Millennium/XP,
Microsoft Office, Visio, AS/400
ACTIVITIES/AWARDS Habitat for Humanity May
2009 - Present
ISM-ASU January 2005-August
2006 United Society of South Asians August
2002 -August 2006
Reference Available Upon Request
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