Customer Service Maintenance
Resume:
KARI L. PETZNICK
*********@*******.***
Professional Profile
Diversified experience in Customer Service with emphasis on Quality
Assurance of operational processes, and resolution/maintenance of customer
accounts in a Call Center Environment.
Computer Skills
. Microsoft Office, Outlook, Word, Excel, Access, PowerPoint
Professional Experience
Volunteer February 2010-Present
Tri Valley Animal Rescue/ECAS, Dublin California
. Training and socializing animals to ready them for adoption
Collateral Recovery Specialist December 2009-October
2010
Fireside Bank, Pleasanton, California
. Customer Service
. Resolution of a delinquent auto loan portfolio
. Skip-Tracing
Commercial Collector/Customer Service February 2009-December
2009
Aerotek, Alameda, California
. Customer Service
. Resolution of a delinquent portfolio of commercial loans
. Processed requests and paperwork for clients requesting loan
modifications
. Managed File/Records Retention
. Processed Reports
Agency Analyst
JP Morgan Chase/WaMu, Pleasanton, California August 1999-January 2009
. Conducted in depth reviews of operational processes and communicated
corrective action plans/recommendations to business owners for
implementation.
. Produced spreadsheets and final written reviews for approval
. Managed File/Records Retention
. Meeting Scheduling
. Customer Service/Dispute Resolution
. Account Re-aging/Maintenance
. Call Quality
. Notary Public
Education
CABRILLO COLLEGE - Majored in Business Administration
Personal Profile
I am a person with a great sense of humor. I take a lot of pride in my
work and strive to do the best job possible on all projects or duties
assigned to me. In my employment history there have been no attendance
issues and have always reported to work on time.
Contact this candidate