Customer Service Manager
Resume:
MARJORIE A. BISBEE
objective
Seeking a position as a valued member of your team that leverages my
achievements, skills, energy and talent.
Experience
August 2010 - Present Bowhead Technical & Professional Services,
Newport News, VA
Office Manager
Establish and Manage Outpost Office to support staff at three
local US Army Bases. Responsible for managing newly established
office location to support personnel located at Ft. Monroe, Ft.
Eustis, and Ft. Lee in Virginia. Track and report on all
authorized overtime, develop, track, and reconcile annual budgets,
assist Project Manager with all personnel matters following all US
Government and Commonwealth of Virginia policies and procedures.
Coordinate all travel arrangements and expense vouchers. Manage
office supplies, office security, vendor contracts, and landlord
relationship. Ensure all policies and procedures are followed by
personnel.
June 2003- November 2009 Jamestown-Yorktown Foundation
Williamsburg, VA
Administrative Staff Supervisor
Manage Senior Directors office including a wide variety of
administrative functions, including: supporting all projects and
information management processes and calendar management, compile
and analyze data from daily/weekly/monthly reports to prepare
Senior Director's reports and presentations for top-level
management, develop internal correspondence that facilitates
effective communication, schedule all executive-level and Board
meetings, creating presentations and reports, and taking meeting
minutes. Review and process incoming and outgoing correspondence,
materials, publications, regulations, and directives. Advise
directors and managers of overdue suspenses or conflicts.
Establish working relationship with external Commonwealth of
Virginia offices and agencies. Coordinate office projects based
on the procedures used by all parties. Review outgoing
correspondence prepared by others for procedural and grammatical
accuracy, policy conformance, and factual content.
Provide advice and guidance to staff on administrative, clerical,
and procedural requirements and instructions. Assist clerical
staff in locating and selecting the appropriate guidelines,
references, and procedures for application to specific cases.
Assist in identifying, hiring, and training support staff for
division offices.
Succesfully coordinate special events such as the 2006 Godspeed
Sail to six East Coast ports of call, the 2007 Jamestown Post
Office stamp release, the annual African and Indian Heritage
Events, and special exhibitions such as The World of 1607 and
Jamestown and Bermuda: Virginia Company Colonies. Coordinated
logistics and communications for VIP visits including President
Bush, Vice President Cheney, Her Royal Highness Queen Elizabeth
and His Majesty Prince Philip, Governor Timothy Kaine, and
Lieutenant Governor Bill Bolling.
Oversee all housekeeping and facilities staff working during
events including room preparation, support during events, and
clean up activities ensuring the facilities are 100% ready for the
public.
JULY 2000-AUGUST 2002 DEGREE CONTROLS, INC. MILFORD, NH
Sales and Marketing Manager
Managed customer service department ensuring customer
satisfaction. Directed daily production schedule and meeting.
Implemented new procedures to enhance productivity. Generated
daily invoices based on shipping reports. Maintained marketing
schedule and coordinated all efforts.
February 1998- July 2000 Impower, Inc. Peterborough, NH
Director, Corporate Administration
Expanded office from four to forty staff. Assisted with expansion
of client base. Successfully acquired $15 million in investment
capital. Ensured employees had the tools to perform their job
successfully. Handled all human resource issues for New Hampshire
division, implemented customer service training, maintained
calendar for Executive Vice President, coordinated all management
travel arrangements.
Education
1985-1986 Wilma Boyd Career Schools, Pittsburg,
PA
Hotel Management/Travel & Tourism
1985-1989 Keene State College, Keene, NH
Business Administration
Interests/skills
Red Cross Certified as Water Safety Assistant and in Advanced Life
Saving, hold State of New Hampshire competitive swimming records,
volunteerism, history, reading. Typing speed 120 wpm. Exceptional
computer skills including MicroSoft Office, Word, Excel, Outlook;
strong written and verbal communication skills, comfortable speaking
in front of groups, flexible, dedicated to task, customer oriented.
Cell 757-***-**** . e-mail ********@*****.***
3525 westham lane . toano, virginia 23168
References:
Debra P. Jarvis Raymond T. Hoyle
Human Resource Manager Safety and Security Manager
Jamestown-Yorktown Foundation Jamestown-Yorktown
Foundation
PO Box 1607 PO Box 1607
Williamsburg, VA 23187 Williamsburg, VA 23187
Laura W. Bailey
Executive Assistant to the Boards
Jamestown-Yorktown Foundation
PO Box 1607
Williamsburg, VA 23187
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