Customer Service High School

Jessica L. Cole

*** **** ****** **. *** ****

Apopka, Fl

Phone:407-***-****

*************@***.***

OBJECTIVE:

I am an experienced secretary looking for an opportunity to

utilize and hone my advanced office skills in the workplace, as

well as provide my place of employment with a valued asset to

their company. I have developed the ability to adapt to any

circumstance and environment. I get along well with others and

do my assignments without hesitation, prioritizing accordingly.

EXPERIENCE:

March 2007 Ardaman & Associates Orlando,

Florida

to Secretary

February 2010

Prepared, typed and submitted all Invoicing in excess of 180,000

dollars a month for the Quality Control Department

Typed client reports to be signed by the department Engineer

Imputed all data entry into the system

Imputed Technician hours to be submitted to accounting for

client invoicing and payroll

Managed phone lines using an eight-line phone system and

returned client messages

Place orders for office supplies

Managed and updated 40,000 dollars in inventory daily

Provided input for operational policies and procedures

Directly responsible for managing technicians schedules daily

Assisted in the revision and implementation of par levels for

stock inventory and operational policies

Redesigned office filing method and maintained daily

Preformed general administrative duties including coping,

printing, scanning and emailing

Responsible for insuring client satisfaction

June 2005 BillHeard Chevrolet Sanford, Florida

To Receptionist/ CSR

January 2007

Managed complex line phone system with multi-line paging system

Reconciled payments of all types including but not limited to

amounts in excess

of 10,000 dollars (i.e. cash, credit cards, money orders, and

cashiers checks)

Reorganized and maintained employee directory (with 400 plus

employees)

Preformed all general administrative duties including coping,

printing, faxing, scanning and emailing

Organized and ensured the completion of all new car deliveries

Responsible for ensuring that all customer amenities were

ordered and delivered

Handled customer complaints

Ran Oasis reports and utilized data to perform daily duties

Ran customer credit checks

Responsible for ensuring that all customers' amenities were

ordered and delivered

EDUCATION:

2013 Seminole State College Altamonte Springs,

Florida

AA in Civil Engineering, G.P.A. 3.57

2004 Apopka High School Apopka, Florida

High School Diploma, G.P.A. 2.5

SKILLS:

Proficient in ADP software, Quickbooks, Office Hours Pro,

Microsoft Office, Typing (35+ wpm), Filing and Organization,

Customer Service, Phone Etiquette

Contact this candidate