Customer Service Representative
Resume:
Timothy W Correll
Allentown, PA 18103
OBJECTIVES
To gain a professional-level position where I can utilize the skills I have attained
through my experience and training. I have good computer knowledge. I also
have excellent customer service skills.
PROFESSIONAL EXPERIENCE
T-Mobile USA, Inc. Allentown, Pennsylvania 2001-2010
PDA Technical Support Coach.
4 Top 10%perfornance for 2007 &-2008 set the tone for excellence and
recognized as 2008 Coach of the year.
5 Ability to interpret key performance indicators and behavior styles of
employees was vital in the development of personalized coaching
strategies. These strategies have become essential in the leadership
training of new and promoted employees.
6 Strong organization skills critical in making lasting improvements to quality
results in a short period of time. Successes include increases of 10% to
20% in quality metrics over a 1 month period of time while acting as a
team manager.
7 Advocated Customer, Employee, Owner philosophy while making all
decisions.
8 Documented strengths include strong leadership skills with the ability to
anticipate, accept, adjust, communicate, coach, and execute changes in a
fast paced, dynamic call center environment.
9 Managed all advanced billing, handset exchange, and Sim card unlock
customer support functions to ensure that each production quota was met.
10
Kraft Foods, Allentown, Pennsylvania 1998-2001
Customer Service Representative
11 Responsible for manning the completions of placing orders together.
12 Arranging appointments with companies to pick up orders.
13 Handling daily orders set up with carriers.
14 Handled inventory and assisted in receiving merchandise.
Pizza Hut, Allentown, Pennsylvania 1992-2001
Shift Supervisor
15 Responsible for managing staff with handling customers’ orders.
16 Handling customer services issue.
17 Handled inventory and assisted in receiving merchandise.
18 Maintained daily cash reports.
EDUCATION
Allentown Business School -- Associates in Management/ Marketing (1997)
REFERENCES
References are available upon request
Contact this candidate