Customer Service Representative
Resume:
JULIAN WAITES II
Fullerton, CA 92833
*************@*****.***
SUMMARY
Recently trained Class A Truck Driver with working Class C experience
making pick-ups and deliveries. Current Class-A driver license/ Hazardous
Material Endorsement. Able to maneuver trucks, passenger vehicles,
limousines, trailers.
RECENT TRAINING
Class-A Pro Truck and Bus Driving, completed July 2010
United Truck Driving School, Santa Ana, CA
. Received Class-A license
. Completed 186 hours of training at United Truck Driving School in
Class A/P Truck and Bus Driving
. Passed the DMV competencies for a Class A/P commercial license
. Trained in performing all pre-trip inspections required of a
professional driver
. Endorsed to carry passengers and operate vehicles with air-brakes
SKILLS
Driver / Courier Forklift Certified MCP /A+ Certified
Word / Excel / MS AS 400 Inbound/Outbound Calls
Visio
WORK EXPERIENCE
Noritsu, Buena Park, CA
2008 - 2010
Technical Service Representative
Answered incoming calls in call center environment (50-60 per day).
Troubleshooted, diagnosed and gave technical advice of problems that have
had occurred on our photo processing machines along with ordering parts.
Behr Process Corp, Santa Ana, CA
2007 - 2007
Technical Service Representative
Answered incoming calls in call center environment (50-60 per day).
Diagnosed and gave technical advice to customers regarding paint or stains
issues, gave refunds and also answered general questions about
applications, preparation, and product knowledge which may have resulted in
a upsell of product.
Dynamic Details Inc, Anaheim, CA
2006 - 2006
Document Control Specialist
Maintained and edited database using Access to call calibration companies
to schedule calibration and pm's presses, print machines, and measuring
tools used for making circuit boards. Balanced travelers, data entry using
Excel. Created and edited engineering process change and procedures using
Visio and PowerPoint and also Audit processes to be compliant for AS9100.
Orange Courier, Santa Ana, CA
2005 - 2006
Courier
Picked up and drop off packages to different locations, using own vehicle.
Addresses sent to Nextel phone from dispatch. Used Thomas guide to find
quickest route.
Trafalgar Tours, Anaheim, CA
2004 - 2005
Customer Service Representative
Answered heavy inbound calls in call center environment (40-50 per day).
Set up travel arrangements through the travel agents for clients flying
domestic and international flights. Set up from availability of tour
package, including hotels, flights and cruises. Quality control vouchers,
airline tickets and ship package UPS. Used forklift to get supplies to send
out to clients.
Nature's Best, Unisource, Prescription Solutions, Orange County, CA
2001 - 2004
Customer Service Representative (Through Various Staffing Agencies)
Answered heavy inbound calls in call center environment (80-100 per day).
Took orders from customers and entered into database. Answered questions
regarding products and troubleshot problems as needed. Verified stock on
hand. Pulled orders manually and via forklift. Prepared orders for
shipping.
CSULB Foundation, Long Beach, CA
1998 - 2001
Computer Technician / Test Center Supervisor
Set up and installed 36 computers in school laboratory. Responsible for
maintenance and troubleshooting computers. Repaired NT Server 4.0.
Supervised test center facility and proctored tests. Sold test vouchers to
individual students and schools. Scheduled test dates, downloaded tests
from server and facilitated exams.
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