Customer Service Manager

COVER LETTER

Hello, my name is Noemi Soto. I have worked in the field of

Customer Service for over 30 years.I worked in the retail industry first as a sales associate, then

as an Assistant Manager until I decided to go back to school to become a medical assistant. I

have worked in the medical field in many different capacities. Starting out in the back office

capacity and then gradually working my way up to lead receptionist. My duties included

appointment scheduling, insurance verification, referral services, wound care orders, registration

of new patients. I have acquired over the years what I consider to be excellent people skills.

I have not only worked in a Medical clinic but I have also worked at

the hospital level. My job at Pomona Medical Center was in the Physical Therapy Dept. I was one

of many Unit Secretaries, and I was also in charge of Medical Records, Workers compensation

and Wound care Department as well. I am very much a team player and care about the ultimate

goal, which for me is great customer service.

Thank you

Noemi Soto

Noemi Soto

11946 S. Clayson St, Parker Colorado 80138 * Home Phone 303-***-**** * Work Phone 303-

363-0095 * Fax 303-***-****

* email address *********@*******.***

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30 years experience in customer service, fourteen years in the retail industry and sixteen years in

the Medical field.

Recently moved permanently from California to Colorado.

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Summary of Qualifications

* Fourteen years of retail experience, with emphasis on customer service. Responsibilities

included cashier, sales, merchandising, inventory control, ordering of supplies and also

responsible for opening and closing the store.

* Worked as Assistant Manager for three years before being given the reponsibilities of Store

Manager.

* Worked in the Medical Field for sixteen years, in Primary Care facilities as well as in a hospital

setting. I worked first as front desk receptionist, including appointments, insurance verifications,

switchboard and updating of patient information into the computer system.

* Worked in the Physical Therapy Department of Pomona Valley Hospital Medical Center.

Started at the front desk and eventually was put in charge of the medical records dept, which

included workers compensation, wound care supply orders, and transcriptions.

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Professional Experience

* Worked for five years at Pomona Valley Hospital Medical Center as a Unit Secretary in the

Physical Therapy Department. Ran the Medical Records Department including workers

compensation, ordering and keeping records of wound care supplies. Updating transcription for

supply orders. Appointment scheduling, registration of new patients.

* Worked previous to that at U.S. FamilyCare in San Dimas California for 11 years, helped to run

the front desk, appointments, insurance verification, registration, calling in prescriptions to

pharmacy and multi-line system.

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Professional References

* Renee Burgos Office Manager U.S. FamilyCare/

Family Medical Group

Phone -909-***-****

* Dr. Daryoosh Valamanesh Chapparal Medical Group/ Pomona

Valley Hospital

Phone- 865-9500

* Dr. Marvin Snell Retired - Phone 909-***-****

* Dr. Ivan Reeve Retired - 909-377- 7491 - 626-

580-8120

* Koji Isihara Facility Manager -303-***-****

* Tom Roth Family Pastor - 303-***-****

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