Manager Customer Service

Mohammed El korchi

***** ****** ***** **, *******, VA, 20124. ******@***.*** 407-***-****

OBJECTIVE:

To obtain a Technical position in a production oriented environment that would utilize my skills as an

individual driven to provide quality results and an exceptional level of customer service.

EDUCATION:

Bachelor of Science in Business Administration August 2006

University of Central Florida, Orlando, FL

Major: Management Information Systems

Dean’s list

Associates in Business Administration July 2003

Valencia Community College, Orlando, FL

SKILLS:

• Proficient with Access, Microsoft Outlook, SQL, and Visual Basic, Unix, AIX, HTML

• Environment In-depth knowledge of Software project life-cycle, SDLC methodologies

and configuration management

• Provide Oracle Database Administration support and troubleshooting, including install

• Oracle software, patches and upgrades; manage and monitor Tablespaces

• Configure and manage RMAN backup and recovery

• Monitor database performance

• Analyze capacity and growth of databases using various automated stress testing tools

and performance optimization

• Utilize UNIX shell scripting to automate system administration on Oracle database

• Install, configure and manage Oracle Enterprise Manager(OEM)

• Support developers for efficient SQL query and performance.

• Familiar with various platforms like Linux, Windows Server and UNIX operating

systems

Employment EXPERIENCE:

Westgate Resort IT Specialist Orlando, Fl Jun 08 – Sep 10

• Responsible for providing IT support to the local and remote end users by using

Helpdesk tools

• Handle the tasks of administering domain user accounts and group memberships

• Perform responsibilities of providing local desktop support for Engineering-related

software and tools

• Responsible for updating status of information system projects to the information

system manager

• Ensure that the Windows clients are installed with latest Microsoft patches and

Antivirus programs

• Assist engineering staff in managing and troubleshooting IT services such as Domain

Controllers, Exchange Server, SQL database, Intranet, Local Area Network, Wide Area

Network and proxy server

• Maintain computer hardware and software inventory as well as assist in data backup

and restoration

IBM UNIX system administrator Hazelwood, MO Feb 07 -Jan 08

• Created logical partitions (LPAR) profiles on IBM p690 systems

• Configured volume groups and logical volumes through the System Management

Interface tool (SMIT)

• Configured Network File System (NFS) on both server and client side to allow

resources sharing through the network

• Used mksysb and savevg command to backup root volume groups and non-root

volume groups

• Performed file backup using tar, backup, and cpio commands

• Increased filesystems’ size according to system requirements

• Assisted remote users with OS troubleshooting in order to bring machines back in a

consistent state

• New overwrite installation, preservation, and migration IBM AIX 4.3, 5.1, 5.2, 5.3

• Applied patches and updated APAR fixes to fulfill software upgrade requirements

• Set up Network Installation Manager (NIM) environment

• Performed NIM software Performed daily system administrative activities including

problem management and change management

• Installation and maintenance tasks such as installing and updating OS to the desired

level

Language

• Fluent in French and Arabic (read, write, and speak)

PROFESSIONAL CERTIFICATION

• Oracle Certified Associate (OCA 11G) – July. 2011

• Professional Certification Program from IBM

P5 and pSeries Administration and Support for AIX 5L V5.3

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