Customer Service High School

*** ******** ****, ****** *****•214-***-****•********@*****.***

Elizabeth Huerta

Objective

To grow in a trade where I can apply the knowledge and skills I have acquired.

Experience

**/*001 – 12/2010

Orthopaedic Outpatient Medical Building Los Angeles, CA

Front Desk Supervisor/ Referral Coordinator

• Supervised 10 employees

• Create/Canceled scheduled templates for the Doctors

• Register non-existing patients in two different type data base

• Knowledge in AS400 and Athena Program

• Schedule initial and follow up appointments daily

• Verify insurance eligibility including third party Administrators

• Extended authorizations for expired referrals

• Update and maintain patients information records

• Answer high volume phone calls

• Record when appointments have been filled or cancel

• Telephone patients to remind them of appointments

• Telephone patients to reschedule missed appointment

• Operate cash to receive co-payment

08/99 – 08/2001

Circuit City Electronics Store Compton, CA

Customer Service

• Open/close cash registers, count funds, separate charge slips, coupons, and

vouchers, balancing cash drawers, making deposits

• Responsible for promoting sales, providing policies regarding payment,

exchanges, and security practices

• Describe merchandise and explain use, operation, and care of merchandise to

customers

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Qualifications

• Telephone Adequate

• Proficient in Microsoft Word

• Great communication skills

• Multi-Task skills

• Fast learner and team player

• Bilingual/ Spanish

Education

South Gate, CA

1996

South Gate High School

H igh School Graduate

References

References are available on request.

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