Project Manager Management
Resume:
Bill Root
Waterford, Virginia *0197
****.****@*********.***
EDUCATION
Johns Hopkins University
Master of Science in Information & Telecommunications Systems
May of 2001 3.9 GPA
George Mason University
Bachelor of Science (BIS), Management Information Systems
EXPERIENCE
First Data Corporation (FDMS division)
Hagerstown, MD
2005 to present
Director of Audit and Compliance (1/2009 To present)
• Responsible for Audit and Compliance for approximately 7,500 Windows, Linux, Solaris, AIX and AS 400 servers.
• Drive compliance to critical financial industry standards including the Payment Card Industry (PCI), Sarbanes Oxley
(SOX), SAS 70, internal audit and customer based audits.
• Responsible for ensuring compliance with audits and ensuring the successful resolution of all issues identified during
audits.
• Primary point of contact with auditors for the distributed systems group
• Relentless drive to automate with the intent to increase productivity, quality and lower cost
Director of Distributed Systems (11/2005 To 1/2009)
• Managing a team of system administrators responsible for over 500 operating system images running primarily on Sun
(Solaris) and IBM (AIX) distributed hardware in multiple data centers.
• Introduction and use of virtualization technologies to reduce hardware footprint
• Support an aggressive Data Center consolidation project to reduce the number of data centers from 10 to 3 in 24
months.
• Initiated plan to proactively harden servers to comply with internal and external audit standards
• Responsible for new technology research & recommendation, Operating System qualification, system administration,
patch management and high availability.
• Support a comprehensive Disaster Recovery strategy achieved with various in house solutions.
• Vendor management responsibility for distributed systems which includes working closely with Sun, IBM, EMC and
other vendors.
• Extensive experience with audits as applied to financial organizations (Payment Card Industry, SAS 70)
• Experience with mission critical financial and B to B applications.
• Developed plan to refresh hardware on a yearly basis
• Managed a multimillion dollar budget
ACCOMPLISHMENTS: moved over 100 systems from Hagerstown to Omaha as part of the data center consolidation
project. Increased the system administrator to server ratio with the use of automation. Successful remediation of
multiple PCI related audit issues.
Global eXchange Services, Inc. (GXS)
1994 2005
Manager of Open System Engineering (6/2000 To 11/2005)
• Managing a team of engineers responsible for system administration, database administration and production support
of our open system platforms, to include Unix (100 commercial servers), NT (20 commercial servers) and S/390 running
z/OS.
• Responsible for new technology research & recommendation, Operating System qualification, patch management,
high availability, load balancing technology, SSL accelerators and data center class local area networking.
• Develop and execute comprehensive Disaster Recovery strategy with national DR vendor. Successfully executed 10
open systems Disaster Recovery tests, to date.
• Research, qualify and deploy the Storage Area Network in order to leverage use of high end, high quality storage
environment. EMC DMX based SAN with 10 Brocade switches for 50 Unix hosts (all with a dual path through the SAN
using VxVM Dynamic Multi Pathing).
• Created Technology roadmap (3 year strategic plan) for Open Systems Technology, to include: analysis of hardware,
software, storage management (SAN, EMC, NFS), tools, disaster recovery, backup technologies, etc.
• Six Sigma (GE quality initiative) – Green Belt certified, very process focused
• Vendor management responsibility for storage, DR and major open systems vendors (EMC, Network Appliance, Sun,
HP, IBM, Sungard, etc.) Helped oversee contract negotiations with these vendors.
• Participated in two major Request for Proposal’s efforts. The first was related to upgrading the disk subsystems for the
Open Systems and the IBM mainframe platforms. The second was related to renewing our vendor contracts for disaster
recovery on the IBM and Open Systems platforms.
ACCOMPLISHMENTS: Developed technology roadmap for open systems technologies. Created much more robust
open systems disaster recovery capability demonstrated by successful test execution.
AWARDS: Multiple management awards for Disaster Recovery activities.
Manager of Access Application Engineering (5/98 To 6/2000)
• Managed a cross functional team responsible for Unix, Desktop & Mainframe development.
• Responsible for Global Network Engineering Services ‘gateway’ development.
• New Production Introduction (NPI) team member representing GNES on THE future Electronic Commerce platform for
GXS.
• Outsourced team members to utilize a national backbone telecommunications provider for the next generation of the
GEIS Dial PPP service.
• Responsible for ensuring quality software development by using quality control mechanisms such as Six Sigma and
the Capability Maturity Model.
• Responsible for migration development (migration from proprietary x.25 to IP based platforms)
• Six Sigma (quality) trained.
• Responsible for automated distribution of Dial PPP phone book.
ACCOMPLISHMENTS: Remediation of all Network Engineering applications for Y2K compliance, deploying various
pieces of mainframe communications software (NCP v7.6, VTAM, etc) and outsourcing of Dial PPP plant to national
backbone telecommunications provider.
AWARDS: National Engineering Award and several Management Awards.
Project Manager (3/97 To 5/98)
• Project manager responsible for the full software development life cycle for a Dial PPP application. Delivered on time
and within budget.
• Evaluation of multiple TN3270 client applications.
• Engineering support of privately branded 3270 application.
Client Services Manager (8/94 to 3/97)
• Managed a team of 8 people responsible for the top 200 clients.
• Participated in a reorganization of client services to establish a ‘Focused’ client team.
• Drove ‘One Touch’ and ‘Right Touch’ programs to increase quality of service and reduce cost.
• Championed first productive usage of web based technology in this area.
• Technical mentor to team members.
• Responsible for high quality technical support of a vast array of GXS products and services ranging from host
application, client server, networking and web based technology.
SONICRAFT 1991 1994
Production Support Team member
• Responsible for production support of 26 proprietary telecommunications applications written specifically for FTS2000.
• Subject matter expert on 4 applications using client server technology.
• Responsible for problem diagnosis, documentation, & resolution.
BOEING COMPUTER SERVICES, INC. 1989 – 1991
Testing Engineer (8/90 to 6/91)
• Responsible for unit, integration and regression testing.
• Development of test plans, test scenario preparation and execution, preparing both positive and negative test data,
reporting results of tests via test incident reports against the specifications, code, database or documentation.
Production Support Team member (1/89 to 8/90)
• Responsible for production support of 26 proprietary telecommunications applications written specifically for FTS2000.
• Subject matter expert on 4 applications using client server technology.
• Responsible for problem diagnosis, documentation, & resolution.
PATTERSON & ASSOCIATES 1985 – 1989
Technical Manager
• Responsibilities included managing the activities of the technical services group which included computer hardware,
software and telephone services.
• Duties included justification, purchasing, installation, maintenance and inventory control of computer and telephone
equipment.
• System administrator for 3 small Novell LAN’s. Included installation of the networks and continued support and
administration on a day to day basis.
LOUDOUN HEALTHCARE, INC. 1983 1985
Computer Systems Operator
• Responsibilities included the implementation of a computerized preventative maintenance and inventory control
system for the engineering, maintenance and biomedical departments.
• Responsible for office automation support.
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