Customer Service Assistant

Robert Phillips, Jr.

Las Vegas, NV *****

Home Phone: 702-***-****

OBJECTIVE

To obtain a position that enables me to utilize my experience and skills.

WORKHISTORY

Associate

AppleOne Employment Services 2/2010-

Recent temporary work assignments for Apple One include working at the Venetian Hotel Resort

assisting with box office show ticket reservation sales and resort services calls and a Health Care

Plan Management company assisting participating pharmacies with contract renewals. Entrusted

with the most complex customer service issues as a result of exceptional ability to promptly resolve

customer concerns and satisfy customers.

Associate

Priority Staffing USA 4/2008-

During this time period worked various temporary positions during convention week times.

Assisted as a customer service rep, runner, room monitor, usher, registration assistant and

general convention services information aide.

Provider Relations Representative

Scripnet Inc. 3/2005-4/2008

Responsible for maintaining network of pharmacies including dissolving and obtaining new

contracts, researched accurate account of charges for current contracts for a check date status.

Helped with pharmacy reports and contacted network pharmacies via fax and phone regarding

electronic processing through Scripnet. Answered prescription insurance billing questions while

assisting employers, providers and patients with daily Help Desk messages, inbound/outbound

calls and workers compensation pharmacy claims processing.

Office Assistant/Associate

Accountants Inc. 10/2004-3/2005

Duties included filing, customer service, accounts receivables and payables, billing and

collections while working various temporary positions for Accountants Inc. Searching for

permanent full time employment positions during this time.

Cash Agent/Accounts Receivable

Resort Property Management Inc. 5/2002-10/2004

The Cash Agent position was responsible for the servicing of the Maintenance Fee accounts

receivable department (HOA and Club accounts), which includes preparing all checks for

deposit and the processing of credit card payment authorizations and refunds. Helping owners

on a daily basis with their maintenance fee time share resort concerns; while supporting and

assisting team members on a daily basis with research questions.

E D U CAT I O N

University of Nevada, Las Vegas

Bachelor of Science Degree: Business Administration- Major: Finance

Areas of expertise include: Customer service, help desk, collections, account receivables,

computer skills, training, and report writing and inventory control.

Personal Characteristics include: Self-motivated, Quality oriented, Dedicated, and Personable.

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