Customer Service Representative

Patricia Dominguez

*** **** **** ******

Elkton MD 21921

Phone: 410-***-****

Email: **********@*******.***

OBJECTIVE: To belong to a workforce where growth and opportunity are assessable and to work

alongside people from whom I can learn from and aspire to reach my potential.

QUALIFICATIONS

I have ten years of experience within the banking industry as a customer service representative

and excellent people skills. I can perform versatile duties with minimal guidance and have a good

understanding of the Credit Card business. Along with being dependable, responsible and punctual, I am

also bilingual and detail oriented. I have 2 years of Fraud Detection experience and 3 years of working

within the construction industry doing receivables, billing, collections and HR Services.

EDUCATION

1981 1983 Baruch College New York, NY

Major Special Education

Minor Child Psychology

EMPLOYMENT

2009 2011t

Account Receivable Rep. Linens of the Week

Make outbound collection calls, follow up with customers on

Payments, review accounts with District Managers, fax/email

Invoices to customers, submit adjustments, post payments.

2005 2009

HR Representative ERCO Ceilings, Blinds & Floors

Process all paperwork for new hires, type proposals in a timely

fashion, create new jobs, bill and invoice finished jobs, process

creditcard payments, balance cash drawer and petty cash, answer

phones, translate paperwork to field hands, cost account, review

reports, file, make collection calls, some payables.

2004 2005

Customer Service Representative HSBC Corp.

Receive incoming customer calls, explain information and answer

queries regarding statements received, resolve customer issues, provide resolutions,

follow up on cases

2000 2003

Cleaning Business Self Employed

1998 2001

Security Specialist Citibank USA

Monitor & maintain Smith Barney Accounts, reconcile debits and credits, resolve

written & verbal disputes, monitor reports to detect potential fraud activity, make

outbound calls to prevent possible fraud, interact with merchants to verify activity,

reiterate company policies and procedures, work with other departments to achieve

customer satisfaction.

1996 1998

Customer Service Representative Citibank USA

Educate cardholders on company policies and affinity card benefits, recount

procedures, assist cardholders with inquiries, address issues to proper departments,

use retention skills to retain potential account closures, make outbound calls to

confirm transactions.

1989 1996

Credit Representative F. Schumacher &Co.

Consolidate international invoices for export department, request international and

domestic financial reports for manager review, contact potential clients, make

collection calls, apply wire transfers and other payments to accounts, coordinate

shipments to S.A.

Skills

Typing, archives, multiple phone lines, general office equipment,

Word, Excel, Bilingual in Spanish (both written and verbal).

References

Will be furnished upon request

Contact this candidate