Customer Service Representative

Brian C. Bachman 757-***-**** (Cell)

757-***-**** (Home)

*** **** **** ******, *******, VA 23504 ******@*****.***

Professional Profile

Relevant Skills and Characteristics

Top Secret Security Clearance

Advanced knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint,

Access)

Detailed Knowledge of Active Directory and Remedy

Intermediate knowledge of Java, C++, HTML

Basic Knowledge of Accounting, Economics, Marketing, and Finance

On-Site Troubleshooting and Repair capabilities

Experience Installing Hardware Upgrades

Experience Setting Up Personal Computers

Trained Individuals in basic as well as more advanced computer usage

Very Motivated and Hard Working

Self-Sufficient and Creative

Dedicated and People Oriented

Supportive and a Team Player

Quick to start and learn new software

Professional Experience

Cegedim Relationship Management Help Desk, Aerotek, Norfolk, VA

January 2010 - July 2011

Customer Service Representative

Responsibilities:

Address Software and Hardware Issues on a daily basis

Receive and resolve Calls from Employees with Forest Pharmaceutical

Process Remedy Tickets for each Issue

NMCI Service Desk, World IT Solutions, Norfolk, VA

August 2008- December 2009

Service Desk Agent

Responsibilities:

Addressed Navy and USMC Software and Hardware Issues on a daily basis

Managed Navy Classified Calls

Processed Remedy Tickets for each Issue

Processed customer email and voicemails

Ohef Sholom Temple, Norfolk, VA

September 2000 - Present

Computer Technology Specialist

Responsibilities:

Hebrew School Assistant - 2000-2006

Sunday School Assistant - 2002-2006

Hebrew School Teacher - 2006-Present

Technology Specialist 2000-Present

Set Up and Maintain Computer Lab for School Use

To work closely with fellow faculty and other auxiliary groups within the

organization to support any and all requests for a variety of A/V

equipment, including but not limited to desktops and laptops, (PC and

Apple), LCD Projectors, etc...

Education

Old Dominion University, Norfolk, VA

Bachelor of Science in Business Administration with a Focus on Information

Systems and Technology

May 2008

References

Available upon request

Contact this candidate