Customer Service Sap

Steven R. Pieper

OBJECTIVE

TO OBTAIN A CHALLENGING POSITION THAT WILL UTILIZE MY SKILLS

AND ABILITIES WHILE GAINING KNOWLEDGE AND EXPERIENCE TO

ACCOMPLISH COMPANY GOALS.

PROFESSIONAL EXPERIENCE

*CONTRACT ACCOUNTING

*Asset Recovery Corporation - Accounting Clerk May

2011 - July 2011

Verify Access database "settlement summary" information before

issuing an invoice or payment

Data-enter settlement information into MAS90 billing or

payment modules

Assemble invoice/check and supporting documents and/or reports

Process paperwork in accordance with the special instructions

from Marketing

Update checking account tracking spreadsheet in Excel

*Kroll Ontrack - A/R Representative

Jan 2011 - April 2011

Process payments and refunds via credit card through

CyberSource

Post revenue in Deltek CostPoint for Project Billing team

Review accounts in Cognos and apply credits in Deltek

CostPoint

*Thomson Reuters - A/R Clerk

Oct 2010 - Dec 2010

Research and document credits from SAP and People Soft for

upcoming Audit

Apply cash in SAP, People Soft, and Great Plains

Document aging credits for refund in SAP, Great Plains, and

Mainframe

*Medtronic - Sr Accounting Clerk/Cash App Nov

2007 - June 2010

Apply incoming cash from multiple lock box's, occasionally

across company codes

Process incoming wires in SAP, credit card payments, work the

weekly aging of unapplied payments, and process offset

requests and adjustments

Pull checks, offset request copies, do research, and

investigate NRI, NCB, and NPA's. Working with customers to

resolve

Barrett Moving - Credit and Collections Specialist Aug

2007 - Nov 2007

Run and work weekly Aging reports for several branches,

research balance due, send friendly reminder letter or final

demand letters

Request adjustments to clear balances due if payments were

misapplied, and Pull Dunn and Bradstreet credit reports

ING - Senior Billing Administrator

July 2006 - Aug 2007

Process incoming payments to release billing segments,

calculate, process, and mail refund checks

Apply funds to policies, advancing the paid-to-dates to match

the group, work and update Excel spreadsheets with current

status of credits/debits and Interpret back-up provided by the

employer to ensure proper application

Tennant - A/R Cash Application Specialist May

2005 - May 2006

Apply cash (lock box, EFT's, and Wires) in SAP for Canada and

North America utilizing Harris Banks online check viewing web

site

Interpret the customers back-up to ensure cash is applied

correctly

Clear credit/re-bills due to a customers tax exempt status,

process internal requests for check copies, explanations of

cash postings

Prepare and process weekly and monthly outgoing wires, and

prepare weekly check for misdirected funds

Mail correspondence to customers regarding open balances

Endorse and submit live checks to Corporate Accounting, and

process charge back's and re-deposit's

Run Harris Bank report every morning for lock box information

Back-up for running the lock box reports in SAP

Schwan's Consumer Brands - A/R Customer Service Oct 2002 -

May 2005

Pull checks from batches and apply cash in SAP after

calculating discounts

Interpret the customers back-up to ensure cash is applied

correctly and contact the customer or field for clarification

Managed 663 accounts, my largest customer was Wal-Mart, use

and update the aging list to research short payments and

contact customers or the field to resolve

Research full unpaid invoices and fax to customer, manually

enter and deliver orders on SAP

Handle the daily faxing to the warehouses for orders received

electronically

Match invoices with filed orders

Contact the customer's accounts payable regarding late

invoices

Software

SAP, CyberSource, Deltek CostPoint, Cognos, PeopleSoft, Great

Plains, Mainframe, MAS90, MS Outlook, Excel, Internet

Explorer, Lotus Notes.

10+ years general experience with Microsoft Word, Excel, and

e-mail. 7 years' experience with Lotus Notes. 5+ years'

experience with SAP.

Education

Rasmussen College

2001 - 2003

Accounting Certificate - Cumulative GPA: 3.62/4.0

Dean's list

Awarded Highest Achievement: Cost Accounting

Alexandria Technical College

1992 - 1994

Tool, Die, and Moldmaking

Received diploma with a 3.5 GPA/4.0

Accreditation's

Associate, Customer Service (Hartford Life - May 1999)

Contact this candidate