Customer Service Manager

Carlos Feliciano

**** ** ***** *****

Miami, FL *3184

786-***-****

************@*****.***

OBJECTIVE:

Highly motivated and organized professional seeking entry level opportunities in

information technology, to expand and acquire new skills and challenges, with the

opportunities to grow professionally and mentally and become a positive team

player.

SUMMARY:

The ability to focus and provide technical support solutions in both

hardware and software while delivering outstanding customer service

solutions.

SKILLS

V Troubleshoot hardware and software solutions

V Ghost imaging drives and backup solutions

V Cabling routers and switches

V Install and configure routers and switches

V Clean Installation and reconfiguring PC's and laptops O/S and

platforms

V Formatting hard drives O/S and drivers

V Upgrade hardware and software drivers and bios systems

V Cisco Platform

V Assemble and repair technician

V Networking Security Professional

V Microsoft Office 2007

V Strong interpersonal skills

V Customer Service solutions expert

PROFESSIONAL EXPERIENCE:

Related IT Experience

Independent Contractor 2008

to Present

Miami, FL

-Repairing, Trouble-shooting, Building PC's, Laptops, Routers and Networks

-Software, Hardware and Network Installations

-Virus, Adware, Spyware and Malware Removal and Protection

-Windows and Cisco Environments

Unrelated Experience

Florida Department of Corrections 2002 to

Present

Miami, FL

Corrections Officer Sergeant

Velocity Express Courier Dispatch Solutions 1993 to 2002

Miami,

FL

Operations Manager

EDUCATION:

FastTrain College

2010 to 2011

Miami, FL

Management Information Systems Program

Acquired Technical Diploma

Miami Dade College

2003 Miami,

FL

Associates in Criminal Justice

Certifications Acquired

CompTIA A+

References furnished upon request

Contact this candidate