Customer Service Manager

LINDSEY P. SELTMANN

***********@*****.***

**-** ** ****** ***. 2G

Astoria, NY 11102

(H) 917-***-**** (C) 412-***-****

EMPLOYMENT

DSW - Designer Shoe Warehouse

New York, NY

Team Leader-Front End Manager/Administrative

Assistant Sept. 2006 - June 2011

. Responsible for training, managing, and motivating all cashiers.

. Ensured quality of customer experience and resolved customer

issues

. Responsible for maintaining a clean and efficient store

environment

. Stocked and ordered supplies as needed.

. Financial responsibilities included:

. Ordering and distributing change for registers

. Count final balances

. Create the deposits,

. Process the night's final paperwork

. All Open and Close procedures.

. Created effective Excel spreadsheets to organize sales data

and schedules.

. Performed various administrative tasks.

Ohio Bureau of Workers' Compensation

Cleveland, OH

Cleveland Special Investigations Unit (Intern)

May - July 2005

. Case preparation - prepared cases for investigation by

special agents

. Researched background material on persons of interest

. Organized and entered the researched material

. Maintained corresponding programs and hard copy files.

. Utilized various databases and state information request

services

Hammermill Library at Mercyhurst College

Erie, PA

Work Study Program

Sept. 2002 - May 2006

. Assisted patrons and provided customer service

. Performed data entry, filing, processed mail, answered phones,

restocked shelves.

. Monitored and organized the library's front desk.

COMPUTER SKILLS

. Microsoft Office

. Lexis-nexis

. Onfolio

EDUCATION

Mercyhurst College

Erie, PA

B.A. Institute for Intelligence Studies

Class of 2006

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