Customer Service Project

Yen Thieu Lam (Ann) **** Snell Ave, Apt#****, San Jose, CA 95136

***********@*****.***

Cell: 408-***-****

Objective Seeking a position in the field of Human Resource that would enable me to

apply my interpersonal skills and current expertise as well as enhance my

knowledge.

Education De Anza College, Cupertino, CA

September 2000-June 2004

Associate in Arts, Business Administration

San Jose State University, San Jose, CA

September 2004-August 2008 Bachelor of Science, Human Resource

Management

Highlights Strong technical and analytical ability; Proficient in Microsoft Office

and (Excel, Access, Word, PowerPoint, Outlook)

Qualificatio Knowledge in the following programs: DDA/KCSN, KCMA, Contracts Database,

ns PTA, Lotus Notes, PC Link.

Excellent communication skills, self-directed and can work with minimal

supervision

Detail oriented and able to prioritize and be successful in an ambiguous and

changing environment

Adept in working independently, as a team player, and in a supervisory

capacity

Work

experience Alan Chinn Group (ACG)

10/09-Present

Pleasanton, CA

Marketing Assistant/ HR Assistant

Maintain Marketing Database

Research and acquire potential clients

Help with processing tax returns and extension

Maintaining employee records and files

Preparing and process New Hire and Benefit Forms

Schedule Interviews

Assist in preparing employee handbooks

Preparing New Hire Orientations

Coordinate firm events

Assist with peers as needed

Kaiser Foundation Health Plan, Inc.

03/08-02/09

Santa Clara, CA

Project Engineer

Maintain budget and project status

Data entry in Financial System

Process subcontract, agreements, and change orders

Issue ATP (Approval to Pay) to subcontractors and Contracts Administration

Resolve billing issues and invoice rejections

Assist in tracking submittals, RFI's and transmittals

Skilled in creating forms, queries and spreadsheets

Reconcile project close-outs and provide final cost reports

Order office supplies

Kaiser Foundation Health Plan, Inc.

06/07-03/08

San Jose, CA

Project Specialist

Provide support to peer Project Specialists

Audit invoices and interact with vendors

Assist in closeout procedures in obtain required documents

Produce Termination Letters to vendors

Troubleshoot and reconcile project's contracts using PTA and PAS

Assist Project Analyst Transmittal items to AP

Office Team

06/06-06/07

Santa Clara, CA

Clerical/Receptionist

Performed clerical duties

Answer multi-line phones and maintain faxes

Assist and support multiple employees in various Departments

Provided superior Customer Service

Distribute mail and packages

References Available upon request

Contact this candidate