Customer Service Administrative Assistant

LINDA S. ORMSBY

**** ******** *****

CAMARILLO, CA 93012

Home: 805-***-****

Cell: 805-***-****

Fax: 805-***-****

*******@***.***

SUMMARY: Administrative Assistant with unsurpassed customer service skills, copy editing and attention to

detail. Coordinated the necessary paperwork to support efficient office operations and allow Managers to

focus on meeting corporate priorities.

ACCOMPLISHMENTS:

Coordinated Administrative and Management duties:

1.

a. Prepared and proofed each manager’s correspondence and reports for spelling and grammatical usage

b. As directed, assisted management with analysis and distribution of special research projects

c. Maintained filing systems for written records, customer invoices, budgets and expense reports

Greeted customer call-ins and walk-ins

2.

a. Determined nature of each request, answered questions or announced caller to appropriate manager for

assistance

b. Either emailed product package to caller or shipped by mail

c. Updated customer databases and prepared list of new business prospects for follow-up by managers

Made manager travel arrangements and appointments

3.

a. Booked travel arrangements and appointments; provided itineraries and agendas

b. Set up conference room meetings and with AV equipment

c. Submitted travel expense reports for reimbursement

Operated office and mailing equipment:

4.

a. Maintained consistent equipment operations; renewed maintenance contracts

b. Ordered discount office supplies and reprinted handouts as needed

c. Maintained adequate office supply inventories

Computer Skills:

a. MS Word: Correspondence

b. MS Excel: Spreadsheets, Databases

c. MS Outlook: Emails; Calendars

d. MS PowerPoint Presentations

e. ACT! Contact Management

f. Internet Research Projects

g. MS Seibel 6.0; iPortal; AS400; SharePoint, HomeBase, HomeSaver, Stewart, Urban

List of Key Strengths:

a. Resource for Company Information and Policies

b. Proofread and Edit Draft Correspondence for Final Distribution

c. Handled Confidential Information with Reserve and Discretion

Linda Ormsby-Administrative Assistant with Customer Service & Editing Skills Résumé Page 1

d. Timely Completion of Multiple Projects and Assignments

e. Dependable and Professional in Appearance

Linda Ormsby-Administrative Assistant with Customer Service & Editing Skills Résumé Page 2

ADMINISTRATIVE ASSISTANT, WITH CUSTOMER SERVICE & EDITING SKILLS:

Copy Editor II, Supporting Bank of America’s Customer Service Advocates with Letter Edits

August 2010-December 2010

Select Staffing Contract Employee

BANK OF AMERICA, Woodland Hills, California

a. Assigned to review and edit letters for Bank of America Customer Service Advocates

b. Researched and verified Advocate letter documentation, via several Bank of America software packages

c. Determined that all customer concerns have been addressed and resolved by Advocate’s letter

d. Re-proofed final response letter, downloaded to Seibel, notified Advocate ready to submit for Audit Review

and closure

Administrative Assistant, with Customer Service & Editing Skills, to Support Managers and their Customers

April 2007-January 2009

JOHNSON CAPITAL GROUP, INC., a.k.a. ADMINISTAFF, INC.

Encino Regional Office, California

Proofed routine letters, reports and presentation packages for spelling and grammatical usage;

a.

maintained filing systems

Assisted managers with research projects, analyzed data and published results

b.

Screened calls, logged messages, forwarded to specific manager for assistance

c.

Shipped information; updated customer databases, and prepared new prospect lists for managers

d.

Booked travel arrangements and meeting appointments; submitted travel expense reports for

e.

reimbursement

Operated office & mailing equipment; ordered office supplies; controlled inventories

f.

Administrative Assistant, with Customer Service & Editing Skills, to Support Managers and their Customers

January 2003-December 2006

WACHOVIA BANK, N.A., Formerly AMERICAN PROPERTY FINANCING, INC.

Sherman Oaks Regional Office, California

Composed correspondence and reports; proofed for spelling and grammatical usage

a.

Researched data, analyzed and published results; maintained filing systems

b.

Handled calls, took messages, forwarded to appropriate manager; updated customer databases

c.

Booked travel arrangements and meeting appointments; submitted travel expense reports for

d.

reimbursement

Operated office & mailing equipment; ordered supplies, printed handouts and maintained inventories

e.

Administrative Assistant, with Customer Service & Editing Skills, to Support Managers and their Customers

July 1995-December 2002

WACHOVIA BANK, N.A., Formerly AMI CAPITAL, INC.

Sherman Oaks Office, California

Drafted correspondence and reports; reviewed for spelling and grammar; maintained filing systems

a.

Handled phones; greeted clients; emailed or shipped info as requested; updated customer databases

b.

Booked travel arrangements and appointments; submitted travel expense reports

c.

Operated office equipment; ordered supplies and maintained inventories

d.

EDUCATION:

Bachelor of Arts, Honorable Mention, Washington College, Chestertown, Maryland

Linda Ormsby-Administrative Assistant with Customer Service & Editing Skills Résumé Page 3

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