Customer Service Sales

Pier B Scott

***** ******** *****

Frisco, Tx. **034

Home Phone 972-***-****

Cell Phone 469-***-****

E-mail : ************@***.***

Experience:

Jan. 2008-July 2011 Capital One Bank

Branch Manager II

Develop and implement retail banking strategies

within a geographic trade area. Oversees sales and

service; expense, operations, and credit controls;

community leadership; human resource management; and

meeting financial and compliance standards. Deepen

the existing relationships and deliver exceptional

customer experience. Responsible for some business

related activities. Develop and maintain profitable

partnerships with other lines of business.

Responsible for developing short and long term

strategic planning goals for assigned area. Develop

an efficient sales team through consistent coaching

and behaviors.

Manage day-to-day sales efforts in the branch,

including frequent, active GROWTH coaching of

Relationship Bankers.

Directly manage platform staff, including career

development, performance management and recognition

and reward.

Ownership for service levels and operational

excellence in branch

July, 2006 - Feb. 2007 Bank of America, N.A.

CRE Pipeline Manager

Responsibilities included managing Home Equity

Consumer Real Estate pipeline for N.D.F.W. banking

centers. Managed the flow process for timely turn

around from date of application to closing. Liaison

between loan center in Tampa, Fl. and banking centers

.Reviewed applications for accuracy and completeness.

Reviewed declined applications and worked with the

underwriting team to determine appeals process.

Conducted training on Equity products to Banking

Center Managers and Personal Bankers.

June, 1997 - July, 2006 Bank of America, N.A.

Banking Center Manager II

Responsible for guiding and leading the sales and

services

provided to our customers. Responsible for driving

results

in developing associates, expanding customer

relationships,

achieving sales goals and exceeding customer service

expectations. Implemented creative selling skills,

and

scheduled associates to cover expanded hours. Managed

a staff from 7.5-14.5 FTE. Conducted daily huddles to

encourage and motivate staff. Coached and trained

teller staff to execute the teller referral play.

Manager of the Year, 1998 Gold Club Member, 1998-

1999, CELA Award Recipient 1999-2000, Lobby

Leadership Certification, 2002, # 5 Regional Ranking,

Feb. 2005., Achieved 157% of Credit Card goal, #1 in

NDFW, Feb. 2005, 157% Savings goal, Feb 2005, 164%

DDA Sales, # 2 in Market Feb 2005, Winner of 6 Mid-

Year production awards.,2005, Achieved 151.93%

purchase loan $ goal, May 2006, 1476.76% Refinance

goal, March 2006, 119% Purchase goal, Jan. 2006

Sept. 1992 - June 1997 Bank of America, N.A.

Financial Services Representative/Financial Services

Officer

Responsible for establishing, retaining, and

deepening relationships with banking center customers

and potential

customers to achieve sales goals and provide quality

customer service. Opened deposit accounts, took

loan

applications, responded to customer inquiries,

resolved

issues, recognized and referred cross-sell

opportunities.

Personal references upon request.

Contact this candidate