Customer Service Manager

**** ****** *****, ********, *****, ***** * 806-***-**** * ***************@*********.***

Janna Williams

Objective:

My career goal is to obtain a position where I can continue to utilize my skills that I have developed while

working in customer service, sales, operations, and management positions.

Experience:

• April 1, 1998-Present

FirstBank Southwest

Amarillo, Texas

Vice President/Loan Collector

I am currently the primary delinquency loan collector for 8 branch FirstBank Southwest banks.

I have also worked within the departments of management, lending and operations for FirstBank

Southwest.

April 1, 1998 Employed at FirstBank Southwest as Mortgage Loan Originator.

1999-2005 Operations Manager at Crossroads Branch of FirstBank Southwest.

2001-2005 Operations Manager at Sleepy Hollow Branch of FirstBank Southwest.

2005-Present Vice President/Delinquency Loan Collector for FirstBank Southwest.

Education:

• BS Degree in Mass Communications from West Texas State University, Canyon, Texas.

Beneficial Skills:

• Strong communication skills.

• Management, leadership and organizational skills.

• Sales experience.

• Computer skills with limited knowledge of Word and Excel.

• Flexibility concerning work schedule and travel.

References Available Upon Request

Contact this candidate