Customer Service Sales
Resume:
Della B. Cruz
Email: **********@*****.***
Ontario, CA
Objective: Seeking a career in an industry with promotional opportunities. I’m certain my extensive knowledge in
customer service & inside sales would be a great asset to your company desiring an employee dedicated to excellence.
Employment:
2008 – Present Hubbell, Industry CA (Lighting Manufacture)
Sales/Quotations Specialist – General Job Description: Position requires good organizational skills along with a
willingness to be a self-starter. This position requires the individual to work with customer service, order entry and
sales representatives in processing quotes and specification credits as well as outside orders for agents. The sales
agents/reps work in conjunction with agencies to quote product with special pricing. Serving the US and
International Market. Along with various other functions that pertain to Sales.
2007 - 2008 B & D Litho, Ontario, CA (Print Broker)
Purchasing - Buyer for a mid size print broker serving Southern California & Phoenix. Purchase paper for
(3) heat set presses running 24 hours, assign paper stock on each job, daily log of inventory (web rolls), document all
purchase orders for billing, negotiate pricing with paper merchants, schedule time sensitive
deliveries and all over seas containers, monthly inventory, assign and keep track of more than one million pounds of
paper, assist customer service & estimators.
2006 -2007 SPECTRUM PRINTING SYSTEMS, IRVINE, CA (Printing & Marketing)
Customer Service - Fulfillment center for James Hardie
Building Products - Promotional & Tool division process web orders, phoned & faxed orders, type purchase orders &
packing lists. Maintain inventory control on apparel & golf equipment, open new accounts f or members. Update web
site & confirm acknowledgments. Provide updates to customers.
Programs used- ASI and Pivotal.
1993- 2006 SPICERS PAPER, INC. – SANTA FE SPRINGS, CA (Paper Distributor)
Customer Service / Inside Sales – Responsibilities included processing phone orders received by printers, ordering
special mill items in a timely manner, price negotiations with paper mill representatives, mill dept. personnel and
specifications representatives. Maintain all county, city & state contracts.
Sample Department Production -While working in an industry that demands instant results, my functions include but
not limited to the manufacturing of prototype dummies, pocket folders, perfect bound books and many other
configurations desired by current and potential customers. I have a diverse knowledge on a variety of production
techniques including saddle stitching, perfect binding, comb binding, special folds
(All types) large volume cutting equipment and computer use. In addition to production, customers re ly on my
knowledge and experience to specify print jobs. Other responsibilities include, billing, prioritizing, and sample
inventory control.
Receptionist/Assistant Secretary - Operating the main switch board, directing calls, greeting
customers, secretarial duties for lead management team.
1993 - 1993 ASHLAND CHEMICAL COMPANY- COMMERCE, CA
Receptionist – Answering all incoming calls, meeting and directing guests, typing invoices, data entry and word
processing.
Education Rio Hondo College, Los Angeles Trade Tech College and multiple paper seminars over 11 years.
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