Customer Service Sales

Nicole M. Leonard

**** *.*. ****** ( Ankeny, IA ( Phone: 641-***-****

E-Mail: ******.*********@*****.***

A successful Market Manager involved in product and project management, as

well as strategies necessary to grow market penetration. Skilled at

establishing objectives, strategies, and timelines for product-market

introduction and program management. A team-builder, with strong

organizational and leadership skills, capable of managing a high-stress

atmosphere with aggressive deadlines.

Key qualifications and attributes include:

. Forecasting and budgeting.

. Strong analytical skills.

. Self-motivated and continually striving toward personal development.

. An adaptable and creative problem-solver.

Business Experience

Commercial Account Executive Mediacom, Ames, IA 2010-Current

. Establish and maintain new commercial and enterprise business

relationships.

. Design and deliver proposals/presentations highlighting products

related to the business.

. Exceed monthly and quarterly revenue goals established by the Vice

President.

. Promote services through seminars, applications, trade show, and

public relations.

. Proactively contribute ideas to projects and overall strategies.

. Lead and train new Account Executives upon hire.

Market Manager Iowa Telecom/Windstream, Newton, IA 2004-2010

. Managed product and marketing efforts for DISH Network services,

voice products, and competitive markets.

. Database management for managed products and campaigns.

. Event planning and coordination of over 100 company and

communitywide events yearly.

. Forecasting and annual operation planning to achieve revenue and

profit objectives.

. Identified new market opportunities, including full assessment of

market receptiveness for new product lines, competitive landscape,

and pricing.

. Analyzed competitor information and penetration rates of products

and services; determined new products and adapted marketing

strategy as needed.

. Directed and trained cross-functional teams within the organization

for product development and implementation.

. Key Success metrics:

o Led Dish product growth of 5,606 customers in 2009, 43% new

and 56% transfers.

o Maintained 12-month average of 97.12% customer commitment

rate with less than 1% churn.

o Led Dish product growth of 6,787 customers in 2008, 44% new

and 55% transfers.

o Maintained a 40%-50% premium subscription penetration rate

(HBO, Showtime, and Cinemax).

Business Account Manager, Newton, IA 2003-2004

. Met monthly sales quotas set forth by Sales Director.

. Established customer appointments obtained via cold call, ranging

from 80-100 contacts per week.

. Represented Iowa Telecom by holding professional memberships as

well as participating in additional committees and activities

within sales territory.

. Participated, organized, and attended community events to obtain

viable information regarding the community while providing

direction on sales and company image.

. Achieved customer expectations by building trustworthy

relationships within businesses and corporations.

. Developed proposals based on consumer needs.

Business Customer Service Agent, Newton, IA 2001-2003

. Met monthly sales goals as set forth by call center supervisor.

. Provided customer service for business customer account and product

needs.

. Executed system transition and cleanup projects, as set forth by

call center supervisor.

Fraud Analyst-Verizon, Grinnell, IA 1998-2001

. Monitored calling card activity and determined fraudulent activity.

. Coordinated paperwork and documentation regarding fraudulent

activity.

. Provided authorities with necessary information regarding

fraudulent activity.

Additional Functional Capabilities

. Experienced with database management systems, customer relationship

management software, and predictive dialer.

. Proficient with Microsoft Office Systems (Excel, Access, Word).

. Experienced in budget planning, monthly projections, and analytical

skills.

Education

B.A. in Business Management/Entrepreneurship - Buena Vista University

May 2010

A.S. in Business Management - MCC/Iowa Valley Community College May

2008

Personal

Mentor and Volunteer - Big Brothers Big Sisters of Central Iowa

Volunteer Junior Football Team Coordinator

Avid Sports Enthusiast

Contact this candidate