Management Manager

Kishore Kandru

Phone: 408-***-**** or Email: *******@*****.***

http://www.linkedin.com/in/kkandru

Experience Synopsis:

. Strong business process and program management acumen reflective of

senior level experience in dynamic, world-class performance environments.

. Decisive, systematic problem solving skills, capable of matching high-

level business needs with process/system solutions; resourceful in

nature, accepting of responsibility and ownership.

. ~16 years of experience in process, and project/program management. An

ideal blend of technical knowledge and business acumen capped with an MBA

in marketing and strategy.

. Orientation towards a team building philosophy. Capable of selecting,

retaining, motivating and inspiring high performance interdisciplinary

teams. Effective at creating shared vision and team empowerment to

achieve superior results.

Process Management ~ Project/Program Management ~ People Management

Education

. M.B.A., San Jose State University, USA - 2004

. M.B.A., Osmania University, India - 1996

. B.S., Electronics, Osmania University, India

Professional Background:

. Cisco Systems Inc., USA, Program Manager (11+ years)

. Clorox, USA, Principal Business Architect (1+ year)

. India, Principal Consultant (3+ years)

Cisco Systems, Inc Aug '99

- Aug '05 & Nov '06 - Present

Process Management (Business Process Architect)

o Global Process Owner for Point of Sale(POS), Claims and Inventory

processes

o In-depth knowledge of channel and distribution processes and how

they can enable Ease of Doing business initiative

o Lead business architecture (process, systems, & policies) changes

to improve the way we support distribution strategies

o Partnered with the local and worldwide Channel Sales, Finance,

Operations, and cross-functional teams to identify and drive

initiatives that simplify and standardize distribution processes

and systems. Leveraging the DMAIC methodology, industry best

practices, standards, and technologies

o Leveraged process metrics to monitor and continuously improve

distribution processes.

o Created and maintained strong relationships with Sales, WW Sales

Productivity, Theatre Operations, Marketing, Customer Advocacy,

Quote to Cash, and the Enterprise Data Standards Group

o Enhanced business capabilities and enriched strategic business

decisions with integrated customer data across the enterprise:

Enhanced Customer Analytics for insights based on vertical

industries for better Go To Market Strategies

o Increased visibility into captured vs. available markets (various

Customer Dimensions) for determining future strategic investments

o Enabled effective marketing programs with accurate and clean

customer data (~$100MM). Lowered administrative sales credit

assignment costs (-$35MM) and increased sales organizational

productivity (+1 day per week). Increased Customer Satisfaction

Ratings (+.15) with better customer recognition and optimized

customer service processes

Project Management/Program Management (Program Manager)

Supported initiatives through e2e lifecycle including business and value case

creation, project socialization and prioritization, project management, communication,

and change management (Internal and external).

Partnered with Legal, Finance and HR cross-functional teams to deliver stakeholder

value

Managed enterprise commerce transformation initiatives (Oracle 11i, eCommerce)from

initiation to operationalization for Pricing & Discounting(P&D) organization

Implemented corporate change management methodology (NGCL) for organizational adoption

Demonstrated results through assessment, metrics, and reporting

Managed global P&D support team for finance/sales organizations

Delivered metrics/insights to management on pricing and discounting practices across

product/customer segments

Systems Planning and Architecture - Proposed, budgeted, developed and refined the

technology strategy and system architecture, defining phases, iterations, and

development efforts for multi-million dollar initiatives. Planning efforts included

comparison of build vs. buy alternatives. Resulting new business solutions impacted

internal business groups requiring broader business functionality, performance

increase, and right-time access to the basic and enhanced pricing & discounting

information

Responsible for managing metrics for enterprise wide Legal, Regulatory and Policy

driven Compliance efforts

Delivered enterprise platform (Mitratech GRC platform, Oracle HRMS, Oracle Answers,

Saba LMS, Business Objects, Exce with Macrosl, Access) to manage Legal/Regulatory

compliance metrics effectively

Define and establish processes around organizational adoption for org adoption for the

new platform

Implemented Oracle Party Model (Web HTML, Oracle 11i, SQL, PL/SQL) through joint

development efforts with Oracle development teams

People Management (Program Manager)

Organizational Leadership - Developed a highly effective team (20+ member team)

culture through demonstrated competence, influence and persuasion. Integrated

high-performance expectations into everyday business practices by emphasizing on

organization's culture that encourages teamwork, innovation, and commitment to

continuous improvement. Adopted Define, Build and Govern philosophy for effective Core

vs. Context evaluation and organizational savings (-40% in the first year).

Contributed towards Cisco's drive towards $1MM/employee revenue

Portfolio/Vendor Management - Optimized IT investments (4MM+/yr) and enhanced business

capabilities while identifying opportunities making IT and business processes more

effective. Established and managed relationships with key vendors (10+ including major

vendors like Oracle) ensuring competitive, timely and quality delivery of services.

Employed better account management practices with vendors to ensure proper billing and

savings to the organization (- $260K/month). Instrumental to Cisco's drive towards 35%

OpEx

Established offshore teams for the P&D organization to scale operations to 24/7 and

reduce onsite costs by 30%

Clorox

Aug '05 - Nov '06

Project Management/Program Management (Program Manager)

Established vision and implementation strategy for the Integration Competency Center

initiative, intended towards reducing cost of application development and shorten

time-to-market by 40-60%

Established vision and high-level roadmap for the Enterprise Data Management

initiative enabling supply chain metrics impacting ~$75MMs per year

Enabled IT to build applications that are more adaptable to changing business needs

and better align IT with the business

Enabled Customer Product Deployment visibility with expected savings of ~$12MM

Implemented Enterprise Collaboration Strategy, to increase the productivity and

effectiveness across Customers, Suppliers, Partners and employees

Effectively management change management process for organizational adoption

India Principal Consultant

Jun '96 - Aug '99

Implemented various Financial and Resource Management Systems for clients like Bank

Negara Malaysia (1.001 billion shares worth RM1.527 billion), Indian Airlines (INR60

billion) and Major Electric Services Company with high customer satisfaction ratings.

Contact this candidate