Customer Service Sales

Jelani Bektemba

*** ******** ***. • East Orange, NJ 07017

201-***-**** • ****@***.*****.***

–– Education ––

University of Pennsylvania - Philadelphia, PA 2007 - 2011

Bachelor of Arts in Communication and Minor in Consumer Psychology

Cumulative GPA- 3.20

Newark Academy - Livingston, NJ 2003 - 2007

–– Work / Intern Experience ––

Calvin Klein – New York, NY Summer 2010

• Generated e-commerce sales reports to track trends and inform future merchandising decisions

• Provided website improvement solutions using competitive analysis and customer comments

• Organized and maintained the inventory database by coordinating with clothing manufacturers

• Created and presented a new product line proposal with an intern team

LifeTime Media – New York, NY Summer 2009

• Produced and researched detailed marketing plans for future book releases

• Secured book signings at nationwide bookstores on behalf of clients

• Prepared and disseminated media materials to promote authors and their events

Annenberg Center for the Performing Arts – Philadelphia, PA 2008 - 2009

• Provided customer service to theater patrons and sold event tickets

ConceptLink Consulting – New York, NY Summer 2008

• Researched and implemented online marketing programs to reach current and potential clients

• Explored sponsorship prospects for company public relations events

• Created the customer database and inaugural company newsletter

–– Leadership Experience ––

Sigma Alpha Epsilon - Pennsylvania Theta Chapter 2008 - Present

• Volunteered at community service events such as Soup Kitchen Tuesdays

• Developed rush event budget for over 400 prospective members as a recruitment staff member

Black Wharton Undergraduate Association - Historian 2007 - 2011

• Created monthly newsletters for current members and alumni

• Coordinated and documented club events including the annual Executive Board Golf Outing

Dzine2Show - Penn Fashion Club 2007 - 2011

• Promoted events via guerilla marketing tactics and distributing club magazines

• Planned and executed elements of the annual spring fashion shows such as backstage activities

Goldman Sachs Scholarsʼ Program 2007 - 2009

• Participated in career workshops, case studies and divisional overviews

Umojaa Club of Newark Academy - President 2003 - 2007

• Led more than 40 students in executing and organizing club events

LEAD Program in Business at Duke University Summer 2006

• Designed and presented an original business plan

• Gained key insights from business courses and presentations by senior executives

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