Manager Customer Service

David E Garcia

*** ***** ***** *** *********, Ca. 92057 760-***-****

*****@*********.***

Executive Summary

A fast tracked, highly motivated, team oriented manager with a successful background in turnaround

situations. More then 17 years progressive experience in all phases of retail and restaurant management.

Recognized for exceptional ability to develop and motivate teams, sales methods, customer service, and

training procedures. Effectively motivates others on all levels in the achievement of individual and

organizational goals.

• P & L Responsibility • Operations Management • Interpersonal Relations

• Sales Management • Training Development

• Recruitment/Training

• Team Building • Mentor/Leader

• Crisis Resolution

Selected Achievements

• Orchestrated the successful turnaround of an unprofitable store by reducing shrink by $100,000.00 dollars

within the first year!

• Extensive experience planning, organizing, evaluating, and following up varied responsibilities in a timely

and complete manner.

• Skilled at organizing work and resolving problems that arise in day-to-day activities.

• Improved customer relations and ranked #1 in San Diego District for 2007.

• Increased sales by 3.5 million dollars within three years of implementing “customer services awareness”.

• Presented Sexual Harassment Clinics to colleagues within San Diego District.

• Developed business from ground floor level, obtained business permits, conducted job fairs, created floor

plan for merchandise, trained staff, and organized Grand Opening.

Employment History

General Manager

September 2006 to June 2011

Sports Authority, Oceanside, California

General Manager

June 2001 to August 2006

Sport Chalet, San Diego, California

Merchandise Manager

October 2000 to June 2001

Linen-N-Things, Costa Mesa, California

General Manager

September 1999 to October 2000

Stroud’s Linens, Tustin, California

Assistant General Manager

1989 to 1999

Brinker International ( Chili’s Restaurants) Cypress, California

Education

Extensive credits from Cypress College, Golden West College

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