Customer Service Representative

Location:

Minneapolis, MN, 55419

Posted:

August 12, 2011

Contact this candidate

Resume:

Terrie Lynn Williams

**** ******* ****** ***** #***

Minneapolis, MN 55419

Phone Number, 612-***-****

Email, ******.**********@*****.***

Employment History,

Apple One, 2009-2010 - Minneapolis, MN

Wells Fargo Home Mortgage - HUD Review Team

As a contract employee of Apple One, I was assigned to Wells Fargo Home

Mortgage.

I worked in the HUD Review department.

I was responsible for contacting various closing agents via telephone,

email and fax

requesting HUD's for review before the closing of the loan.

I also verified the APR on the final HUD's before the closing of the loan.

Pro Staff, 2008-2009 - Minneapolis, MN

Rust Consulting

As a contract employee of Pro Staff, I was assigned to Rust Consulting.

I worked in the call center where I answered inbound calls, provided

information

to individuals with concerns about various class action lawsuits and

settlements.

I also contacted, via phone, financial institutions in order to obtain

information for clients

involved in class action lawsuits.

Target Corporation, 2003-2008- Minneapolis, MN

Abbey Blu, 2002-2003 - Minneapolis, MN

TFS-RPC, Deposit Preparation Specialist

I began working at Target Financial Services (TFS) as a contract employee

in 2002 and I

was hired as a permanent full-time employee in 2003.

I worked in the Remittance Processing Center (RPC) where I prepared deposit

tickets and

air-nets for shipment to various banks for daily deposit.

I accurately attached cash letters to check bundles, updated guest accounts

with information

from change of address forms, printed phone pay checks, created and

maintained Excel

spreadsheets with daily production totals.

I communicated with various vendors and the help desk via telephone

concerning

maintenance on printers, fax machines, copiers, Western Union printer, and

check busters.

I did research on guest payment histories and assisted the fraud department

when

suspicious activity on guest accounts warranted an investigation and other

duties as assigned.

Quorum-Lanier, 2000-2002 - Eagan, MN

Repository Tech 1

As a Repository Tech 1, my job required that I be in a secure office with

limited access.

I occasionally filled in for the supervisor.

I was responsible for creating print sets, processing documents by

printing, faxing, verifying

and shipping.

I communicated with clients via telephone and fax.

I oversaw the work on multiple printers, copied documents for scanning and

encoding.

I retrieved information from internal databases upon client request and

maintained the

inventory of office supplies.

Pro Staff, 1999-2000 - Minneapolis, MN

TCF Bank-Customer Service Representative

I worked in the call center where I answered customer questions concerning

their checking

and savings accounts.

I transferred funds between accounts, ordered checks, filed fraud claims,

and updated customer

account information upon request.

Wells Fargo Home Mortgage

Final Documents Clerk

I was responsible for inputting information on the computer database from

Title companies

and Mortgage Lenders.

I also worked in the mail room opening and sorting mail.

Sylvan Prometric

Appointment Setter

I worked in the inbound call center.

I was responsible for finding test sites in different locations using the

computer database for

customers to be tested for certification in various fields of study.

Quorum-Lanier, 1996-1999 - Bloomington, MN

Document Clerk

I was responsible for creating print sets, processing documents by

printing, faxing, verifying and shipping.