Customer Service Manager

***** ******** **. *******, **. ***** 407-***-****

*****.*******@*****.***

Jamie Fultz

Objective:

I am very customer oriented and think that helping and supporting a

customer is very important. I have had over 12 years of customer service,

4 years in call centers. Self sufficient to manage myself to organize and

get done what ever is asked of me.

Experience:

2010 - 2011

Sprint, Orlando, Fl.

Retention

1) Duties were to assist customers to the best of my ability, with the

tools that were provided to me.

2) Worked with keeping customers, and answering billing, technical issues,

and basic questions.

3) Took an average of 35 calls a day.

2007-2009

AT&T Mobility, Orlando, Fl.

Customer Care Representative

1) Duties were to assist customers to the best of my ability, with the

tools that were provided to me.

2) Worked with billing, technical issues, and basic questions.

3) Took an average of 50 calls a day.

2006-2004

Kitchen Collection, Orlando, Fl.

Assistant Manager

1) Duties included but where not limited to cleaning, stocking, scheduling,

inventory, register, and customer service.

2) Set up all paperwork to go to home office that included deposits,

payroll, and receivables.

3) Set up new displays in order to have the store look interesting and

clean not crowded.

2005-2004

Oak plantation, Kissimmee, Fl.

Guest Services

1) Traveled to multiple hotels and car rentals to help guest with their

vacation needs.

2) Representative of Oak plantation timeshare resort.

3) Helped guest get to their perspective hotels, booked tickets and cabs.

2004-2001

Travelodge Suites Maingate/Knights Inn Maingate, Kissimmee, Fl.

Night Auditor

1) Worked all positions from General Manager to Housekeeper.

2) Managed 152 room outdoor access hotel and 133 room outdoor access hotel.

3) Made sure all guest were happy and comfortable, scheduled groups and set

up containment if a children group.

4) Set up and managed all housekeeping hired from outside source.

Education:

1999-2001

Western New Mexico University, Silver City, NM.

1) General studies where accounting and chemistry

2) Left due to death in family

References:

Shirly Crews Sprint 321-***-****

Victoria Carey AT&T Mobility 904-***-****

Drew Archer AT&T Mobility 321-***-****

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