Sales Management

EUVONDA ANDERSON

937-***-**** ********@*****.***

CONTRACT MANAGEMENT - PROCESS MANAGEMENT

Highly successful professional with solid experience serving clients across multiple industries,

supporting selling activities and managing fulfillment processes. Builds strong relationships with

internal and external customers, which have included a number of the nation’s largest banking

institutions. BS – Organizational Management. AS – Accounting Technology. Excellent strengths in

the following areas:

Account Administration:

Maintained approximately $150M in customer file value by handling life-cycle

management for Financial, Government, Ecommerce, and Retail service accounts.

Perform front-end support in the form of administering complex contracts and agreements

including interpretation of contract requirements, contract administration, risk management,

conflict resolution, delivery and payment for products and services with a wide degree of

creative solutions.

Resolved account receivables issues totaling $800,000 by working independently as well as

with internal and external business partners to determine appropriate resolutions, while

recommending improvements to improve on-going efficiencies.

Perform back-end contract administration processing for client-signed contracts in the form of

reviewing criteria for contractual obligation, requirements, risk management, change

management, conflict resolution, delivery and payment for products and services.

Sales Support:

Played an integral role in increasing the contract win rate for sales team by communicating

negotiating price points after collecting cost and trends of the products and services for Navy

Federal, Bank of America, JP Morgan Chase, Fifth Third, and Royal Bank of Canada.

Contributed to driving $80M in annual revenues by consulting with sales teams on operational

execution and standard terms and conditions during contract creation including contract set-up

entitlement specifics and invoicing.

Earned Integrity and Value recognition by focusing on protecting company interest, ensuring

the business was accurately captured, and entitled, resulting in $3M.

Served as sole point of contact for all US and Canadian renewals that generated $100M

annually through order fulfillment.

Process Management:

Developed process for back-log clean-up which provided $1M in revenue.

Improved new employee productivity by 60% by developing process and procedure manuals

enabling them to rapidly gain proficiency with new tasks.

Maintained employee productivity and commitment to quality by encouraging their

involvement in process improvements and implementing appropriate suggestions.

EUVONDA ANDERSON

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Training and Development:

Supported rapid business growth (52.7% increase over 24 months – from $91M in

2003 to $139M in 2005) by managing and training the six-member order fulfillment

team for Financial Sales department.

Expedited the order fulfillment process creating and presenting a process and

procedure guide for the sales team.

PROFESSIONAL EXPERIENCE

NCR CORPORATION 1998 - 2009

Contract Analyst 2006 - 2009

Reviewed service contracts and agreements for compliance with requirements, regulations and

specification. Maintained records and required documentation of transactions. Interpreted

related rules and policies for negotiations on correct methods and processes.

Sales Support Analyst Team Leader 2003-2005

Processed orders to execute the sales process; invoiced orders for customer approval in a

timely manner.

Customer Advocate 2000-2003

Ensured accurate, timely, and complete billing/entitlement information, resulting in positive

impact of 100% linearity revenue for NCR.

Global Operations Support/Rollout Services 1998-2000

Created orders with accurate data by internal sales team and customer account teams.

BUSHONG RESTAURANT EQUIPMENT 1990 - 1998

Accounts Payables & Receivables Clerk

Posted entries, verified and reconciled input to financial reports, processed payments, assisted

in preparation of billings and other financial reports; responded to inquiries and contacted

other departments and vendors to resolve a variety of problems.

EDUCATION

Bachelor of Science, Organizational Management 2009

NYACK COLLEGE, Nyack, NY

Associate Degree, Accounting Technology

MIAMI-JACOBS COLLEGE, Dayton, OH

AFFILIATIONS

State of Ohio Ombudsman Associate Level 1 - Long Term Healthcare

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