Customer Service Years Experience
Resume:
Cathleen M. McManus
E nglewood, OH 45322
i r *********@***.***
Objective: To provide the best service possible in a quick and t imely manner with my over
10 years experience.
April 2009 – February 2011
Red Roof Contact Center
Took incoming calls to make, change, or cancel reservations for all Red Roof Hotels
t hroughout the United States. Answered any questions or concerns about the inns.
June 1997 – October 2008
Victoria Secret Direct
June 1997 – September 2001
Customer Service
A nswered incoming calls concerning issues with orders that were made. Made sale price
adjustments. Made changes to orders that had not processed. Answer any and all
questions concerning their orders from a problem with the product to shipping concerns.
September 2001 – October 2006
E dit Department
Reviewed mail or internet orders that were being held for reasons such as an incorrect size,
nonsufficient funds, shipping restrictions, no form of payment included at all. There were a
total of 14 different reasons an order could be held. There were 500 – 1500 orders a day
t hat would come in and would need to be corrected to ship out to the client that day. If we
needed to contact the client we would do i t by phone, letter, or email.
October 2006 – October 2008
Special Handling (Fraud Department)
Reviewed orders to determine if they were fraud or not. Contacted clients to verify
i nformation on their credit card if it did not match what the bank had. Any order over
$1000 had to be fully verified by both the bank and the credit card holder.
Contact this candidate