Customer Service Technician
Resume:
Jackson Heights NY *****
917-***-**** **********@***.*** Luis Magnani
Objective A position which will require me to utilize my
extensive and wide knowledge background to
strengthen operations.
Experience 2009 - Present NPI Dallas, TX
Customer service Engineer
Customer Service Technical Support Representative.
Install Technician
Installs and Upgrades on new NPI Sorter Equipment
as well as other Vendors Transports.
Technical Support on Kodak Versamark, Videojet,
Imaje, Bryce & NP45 printers, in line scales
Mettler Toledo & WOC
Interact with Eng. Dpt. on Software & new
Hardware implementation.
Board Repair, PLC, ARMnet
Remote Assistance, VPN, VNC.
Experienced Mail.dat and FS Certification
Assistance.
Full Line NPI MLOCR Systems Certified.
2003 - 2009 Pitney Bowes Presort Services Pine
Brook, NJ
Lead Technician
Increased profits considerably by finding several
vendors to manufacture replacement parts for a
fraction of the Sorter manufacturers cost.
Maintained, troubleshoot and repair 12 sorter
equipment (Siemens, BBH, PTI & Mailcode), Videojet
& Imaje printers, conveyor systems (Postal One)
Carter Control Systems & Accu-sort Systems.
Extensive knowledge on electronic circuitry,
schematics, PLC, DC/AC
Managed and supervised other technicians duties
during my shift.
Kept close contact with the company suppliers and
manage stock and parts purchases.
Certified on Siemens MLOCR-D, MLOCR-E, PTI 45,
Videojet PC70 & PC37 as well as Imaje S7 & Supra
Printers.
Trained the new Jr. Techs as well as the new hires.
MP2 & 7i Certified
Computer, MS NT, XP, Office, Specialized Software
1997 - 2003 Lockheed Martin PTI Tulsa, OK
Site Technician
Maintained, Troubleshoot and Repair 6 PTI
Multilevel Sorters, the whole Lockheed Martin
Conveyor System (TMS Tray Management System) plus
the formerly AAA (Postal One), as well as 18
Videojet PC70 printers and Imaje at the customer's
site in Long Island NY.
Managed and kept Inventory Control.
Trained new hires for LMPTI and also the customer's
own techs.
1992 - 1997 Wide Business Machines Inc. Jackson
Hts, NY
Owner / Technician
Sale & Repair of Office machines such as Computers,
Laser Printers, Copiers, Fax Machines, Typewriters,
Word Processors, Electronic Cash registers and
Electronic Scales.
Factory certified on IBM Laser Printers, Lexmark
Laser Printers, Mita Copiers, Toshiba Copiers,
Murata Fax Machines, Brother, Sharp Copiers and
Word Processors. Samsung Fax and Monitors, Towa
cash registers.
Expanded Service Contract sales to include
mass-market accounts such as Brookdale Hospital,
Maimonides Hospital, Yeshiva University, Lenox Hill
Hospital, Bronx Lebanon, Columbia University, LICH,
Maritime College as well as Authorized Service
Center for Extended Warranty for Staples, Office
Max, and American Express.
1985 - 1992 CLBM Inc Hempstead, NY
Technician
Maintained, Troubleshoot & Repair Office equipment,
Computers,HP, Brothers, Okidata,IBM & Lexmark
Laser Printers, Word Processors, Electronic
Typewriters.
Service Calls all over the tri-state area.
Implemented a Commission Program for the techs when
they sold Service Contracts or Complete Overhauls.
Education 1979 - 1982 Uruguay State University Montevideo,
Uruguay
State Institute of Electro-mechanics.
Graduated with honors as Electronic Technician.
Interests Reading Electronics, Science Books, Computers.
Job Skills Ready, willing, and able to deliver excellence
independently or collaboratively.
Electromechanics, PC Software, Oscilloscope,
Multi-meters, Low level pneumatics & hydraulics.
Extensive Troubleshooting Skills.
Schematic reading, Board level Repairs, Soldering
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