Sales Manager
Resume:
J. PHILLIP STRICKLAND
* *** **** **** **** P hone: 410-***-****
Owings Mills, MD 2 1117 C ell: 443-***-****
j ********@*******.***
Executive Summary
Spearheaded twenty member Inside Sales Team for special campaign and achieved million- dollar goal
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prior to deadline.
Directed and managed sales for multi million dollar student housing project at Towson University in
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Towson, MD and single- handedly attained 100% plus occupancy prior to deadline and opened buildings
on time.
Consulted with clients to discover advertising/marketing needs and make appropriate recommendations
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for services and products for B2B owners in Annapolis and Severna Park, MD areas resulting in
securing three 52- week contracts in first month.
Internal promotions from Telebanking Inside Sales Representative to Sales Team Leader to Investment
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Sales Representative to Assistant Manager to Supervising Principal to Vice President.
Top Producer Anniversary Series Sales Client Care.
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Core Qualifications
Big- picture focus on company goals Account Management
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Solid experience managing cross- functional Communication Skills
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teams Interpersonal Skills
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Staff development Fast Learner
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Employee scheduling Administrative Skills
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5 years client account management experience Analytical Skills
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Strong ability to execute based on strategic Operations Management
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objectives Staff Training
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Team Player
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MS Office Computer Skills
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Professional Experience
Supervisor/ Associate Manager 05/2009 - Current
About Faces Day Spa Salon Towson, MD
Managed team members of Client Care, Hair, and Nail Departments to achieve higher goals in sales and
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services production.
Scheduled and booked appointments for individual and group packages in person and on phone while
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up selling promotions.
Trained colleagues on new salon software and customer policies and procedures.
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Raised the bar in customer service standards in Client Care Department and received positive feedback
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from clients and management.
Associate Director Leasing Sales 02/2008 - 05/2009
Capstone Companies Birmingham Towson, AL MD
Hired and trained thirty- five student staff for three on campus Community Center Desks at Towson
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University.
Executed integrated advertising campaign across multiple media channels.
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Partnered successfully with Housing and Residence Life to produce successful housing events and
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programming activities.
Developed and rolled out new policies and training manual for department.
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Account Manager Sales 08/2007 - 02/2008
Maryland Pennysaver Group Hanover, MD
Documented all aspects of individual advertising accounts including contracts, product tracking, and
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account billing.
Initiated ownership of customer issues and followed through to resolution to meet publication deadlines
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Direct Business Manager 11/2003 - 06/2007
Mercantile Bank Baltimore, MD
Planned and organized compliance training program for Investment Sales Representatives and Senior
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Banking Personnel reducing liability risk.
Public Speaker at Compliance Sales Meetings.
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Audited firm's daily trades, averaging 10 million plus in sales production monthly, to guarantee
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regulatory compliance with company standards.
Supervised Operations Unit and streamlined procedures with increased production of 85%.
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Mentored high school and college interns in department, which resulted in formalizing career goals and
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providing applicant pool for recruiting.
Supervising Principal Manager Trading Operations 01/1998 - 11/2003
First National Bank of Maryland/ M&T Bank Baltimore, MD
Project Manager for implementation of Compliance and Controls Trading System.
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Participated on Product Review Sales Committee for recommendations of financial products.
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Exceeded profitability through superior customer service, effective and prompt communications and
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follow- up on all pending matters with external and internal customers.
Additional Roles - T elephone Sales Center Customer Representative, Team Leader,
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I nvestment Representative, Assistant Manager Trading, Select Banker
Education
West Virginia University M.F.A. Morgantown, WV
University of California at Irvine B.A. Irvine, CA
CCBC Supervision/Management/ Accounting Classes Baltimore, MD
K eywords
Problem Resolution, [job requirement 2], [job requirement 3], [job requirement 4], [job requirement 5], [job
requirement 6], [job requirement 7], [job requirement 8].
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