Customer Service High School
Resume:
Martha R. Gonzalez
Los Angeles, Ca. 90001
Cell# 323-***-****
Email: ************@*****.***
Objective
To obtain a position as a front desk clerk that will enable me to contribute my professional
experience in an established organization. Highly organized, self motivated, professional and
detail-oriented individual with strong interpersonal skills. Knowledge of handling general
administrative and clerical tasks. Proven ability to work effectively in a fast paced and team
environment to service customers. Ability to read, speak and write in English and Spanish.
Skills
• Knowledge of handling general administrative and clerical tasks.
• Skilled in greeting, scheduling appointments, and providing appropriate information in a
prompt and courteous manner.
• Excellent ability to establish and maintain courteous, cooperative relations when
interacting with other staff, providers and the public.
• Computer literate; skilled in computer applications like MS Word, PowerPoint, Excel and
the Internet.
• Skilled in alpha and numeric filing.
• Excellent monitoring, organizational and supervisory skills.
• Skilled in handling multiple tasks and work under pressure.
• Excellent listening and verbal communication skills.
• Excellent ability to understand and follow written and verbal instructions.
• Excellent telephone etiquette.
• Typing: 45 wpm
• Skilled in filling important paperwork and data entry.
• Writing weekly short reports.
• Excellent customer service skills.
• Cash handling (cash register) skills.
• Ability to read, speak and write in English and Spanish.
Work Experience
LAUSD-Youth Development Program (Beyond the Bell) 09/2010-Present
Woodland Hills, Ca. 91367
Position: Staff (PW)
My duties and responsibilities include:
• Supervising, directing and organizing academic enrichment activities.
• Daily signing students in and/or out to keep track of their attendance.
• Filing all lesson plans to keep track of daily activities, including assignments to keep
track of each students work.
• Alphabetically filing documents.
• Writing weekly short reports of what was done each day with all groups for
accountability.
• Keeping count of supplies and snack distribution, as well as placing orders when short on
supplies.
• Distributing the proper assignments to each assigned age group.
• Greeting, answering basic questions and giving proper information about the program to
parents, as well as directing visitors to appropriate contacts.
• Communicating positively with administration, school site, supervisory staff and parents.
• Giving and receiving directions.
• Properly filling out timesheets.
• Working in a team leadership style in a fast paced environment.
Starbucks Coffee Company 10/2007-08/2009
Los Angeles, Ca. 90001
Position: Barista
My duties and responsibilities included:
• Working in a fast paced environment.
• Working in teams to service customers, as well as completing individual tasks.
• Meeting assigned goals and expectations.
• Up selling and offering new products to customers.
• Interacting one on one with customers.
• Providing a welcoming and friendly environment.
• Providing excellent customer service to ensure customer satisfaction.
• Being responsible for usage of cash register and handling money.
Education
East Los Angeles College Currently enrolled
Monterey Park, Ca.
Major: Business Administration
AA Degree (In progress; Expected completion date Fall 2011)
James A. Garfield High School 01/2003-06/2007
Los Angeles, Ca.
General education studies
High school diploma (completed June 2007)
• Enrolled in the Computer Science Magnet Program
References
Available upon request
Contact this candidate