Customer Service Human Resources

*** ****** ******

Utica, NY ***** Phone 315-***-****

E-mail **********@*******.*** Isaiah Stanley

Objective Seeking an entry-level position in the field of Human

Resources, customer service or Business Management

Summary of

qualifications Highly organized, dedicated, and committed to

professionalism

Excellent written, oral, and interpersonal communication

skills

Strong sense of responsibility and self-motivated

Detail oriented, problem solver, and team player

Efficient with both PC and Mac formats, MS Word, Excel,

and PowerPoint

Education Aug. 2005 - May 2010 Utica College of Syracuse

University Utica, NY

Bachelors of Science in Business Management

Concentration in Human Resources

Pertinent

Coursework Financial/Managerial Accounting

Principles of Business Management I/II/Intermediate

Human Resource I/II

The Interviewing and Counseling Process

Marketing Management

Legal Environment of Business

Organizational Behavior

Professional May - September '07 Goodrich Inc.

Experience Rome, NY

Co-Op Student Quality Department

Updated company's computer database on a daily basis

Participated in departmental meetings

Participated in Microsoft Excel training sessions

Answered phones and directed calls to appropriate

departments within the corporation

Filed /sorted incoming mail to the correct departments

Work experience November '07 - June '10 Yahnundasis Golf Club

New Hartford, NY

Prep Cook/Dishwasher

Take inventory of food orders

Prepare meals

Clean Kitchen

Wash dishes

October'10- APAC

Corp Utica, NY

Call Center

Provide customer service for Verizon Wireless Corp

Address customer's technical/billing concerns on a

daily basis

Handle difficult phone calls in a professional and

polite manner to find win/win solutions to benefit both

customer and Corp

References Available upon request

Contact this candidate