Registered Nurse Customer Service
Resume:
LEE WALLER, RN, WOCN
*** **** ***** ******, ******, Florida 34108
(C) 540-***-**** *******@*****.***
OBJECTIVE: Obtain a position within a health care products provider and management company
as a clinical consultant, supporting clinically proven cost effective therapies.
PROFILE
• Clinical consultant / educator, RN, • Consistently meet or exceed sales
WOCN goals
• 22 years of sales support experience • Self-starter, works independently
• Excellent presentation and • Willing to travel extensively
communication skills
• Develop and maintain education programs to meet client and sale needs
EXPERIENCE:
Value Analysis Coordinator, Naples Community Hospital, Naples FL
2009-Present
Saved $2.1 Million in Medical Supply Spending within 1st six months
o
Established, Created and Directed Naples Community Hospitals Value Analysis
o
Program
Instituted product and equipment standardization
o
Developed protocol that meet Best Practice Standards
o
Established cost containment measures within clinical standards
o
Acted as liaison between Materials Management, Administration, and Clinical
o
Staff
Provided education, in-service to clinicians
o
Clinical Resource Specialist, Smith & Nephew Wound Management, Largo, FL
2005 -2007
o Provided in-service to customers in acute, extended and home care settings
Support and problem solving for specific accounts
o
Presented educational programs to customer, in acute, extended and home
o
care settings
Conducted regional community-based educational programs
o
Validated and supported product utilization within client organization
o
Intensified client relationships through face-to-face contact in order to uncover
o
customer needs and identified resources
Advised on specific product utilization to increase Smith & Nephew client
o
coverage
Developed and maintained long-term point of service relationships
o
Used professional and clinical skills to solve client problems and enhance
o
appropriate product and service usage
Facilitated education opportunities that focused on product capabilities,
o
procedures and protocol
Prioritized responses to expressed request for support based on ultimate
o
account potential throughout the region
Uncovered sales opportunities and issues and communicated with appropriate
o
Account Managers
Reported to Regional Vice President and liaises through Clinical Resource
o
Team Coordinator
Worked closely with Medical Education from a validation/ certification
o
perspective
Registered Nurse, Med–Surgical, Department of Veterans Affairs, Salem, VA
2004-2005
Charge Nurse: responsible for the daily operation of a busy Med-Surgical unit
o
Clinical Consultant, Kinetic Concepts, Inc., Roanoke, VA
1998-2001
Provided clinical support to sales force/ clients/health care facilities/patients
o
Evaluated and analyzed needs, developed objectives, measurable outcomes,
o
protocols, in-service, and implementation of therapy, evaluation and review of clinical
as well as cost effectiveness.
Registered Nurse, Carilion Roanoke Memorial Hospital, Roanoke, VA 1997-
1998
Provided direct patient care within a level one trauma center
o
Responsibilities included care of medical/surgical, coronary, neuro, and
o
diabetic patients with technical proficiency application and performance of all related
skills
Extensive experience in wound care and wound closure techniques
o
Financial Planner, Pizullo and Associates, Roanoke, VA
1989 - 1997
o Marketing of financial products and services, including stocks, bonds, mutual funds,
and insurance products
o Identified client’s financial needs and goals and developed financial plan to meet those
needs
Marketing and Customer Service Representative, American Electric Power, Pulaski, VA
1987 - 1989
o Developed new and existing energy markets through education programs, energy
audits, to the general public
o Presented and developed training programs for satellite offices
CERTIFICATIONS:
Wicks Education Association, Inc
2009
o Wound, Ostomy and Continence Nursing Education Program
o Accredited (WOC) Education Program
Florida Board Certified Licensed RN
2009
Virginia Board Certified Licensed RN
1997
EDUCATION:
College of Health Sciences, Roanoke, VA
1997
Associate of Nursing
Radford University, Radford, VA
1987
BS in Management
Contact this candidate