Manager Customer Service
Resume:
Justin M. Holley
“The first college graduate of 12 children.”
Vineland, NJ 08360
*******@****.***
OBJECTIVE:
• To obtain a position of employment which will allow me to utilize the knowledge and work experience acquired thus
far in my life.
• To find a career in which the return from invested human capital will be at its highest level, thus encouraging me to
work at an optimal level of efficiency.
• To be employed by a company that engages in a two way relationship; I will give no less than 100% productivity,
and in return the company rewards me with 100% satisfaction.
WORK EXPERIENCE:
Financial Advisor
Morgan Stanley Smith Barney
10/2010- 07/2011
• Make over 200 dials per day to try and build clientele
Customer Service Rep/Certified Consumer Lender
TD Bank (Commerce Bank)
01/2007 – 08/2010
• Sell various accounts; checking, savings, money markets, IRA’s, Certificate of Deposits, etc.
• Refer business when needed; wealth management, capital markets, insurance, etc.
• Listen to customers to determine their needs then provide them with the best products; cross-selling, up-selling.
• Determine the best type of loan for customers; fixed rate, home equity, personal, auto, credit card, etc.
• Decision loans based on customer’s qualifications and seeking help from regional lenders when needed.
• Solve daily account related issues; one on one interaction with customers.
Substitute Teacher
State of New Jersey
05/2008 - Present
• Fulfill position of absent teacher to ensure the planned assignment is successfully administered to students.
• Supervise students to maintain their safety and to make certain they still learn, though a substitute is present.
• Ensure students behave accordingly with school policy and guidelines.
• Provide a full report of the day’s activity to the teacher making known the day’s progression.
Shift Manager
Wawa Food Markets
04/2004 - 08/2008
• Supervise a staff of at least 3 employees for 8hr shifts.
• Assign tasks to employees and follow-up to ensure tasks are completed in a timely and orderly fashion before
departing.
• Solve customer complaints to the best of my ability so that customer leaves satisfied.
• Handle/distribute cash ($1000-1300); to make sure the safe balanced at shift’s end.
• Complete assigned inventory audits.
•
education:
**NJ StARS I & II Scholarship recipient**
- Must graduate within top 5% of High School Class
- Attend a NJ community college and receive Associate’s Degree
- Attend any public 4 year university in NJ to receive Bachelor’s Degree
- Maintain a minimum GPA of 3.0
• Spring 2008 – Spring 2011
The College of New Jersey
Major: Finance
Minor: Economics
Degree: Bachelor of Science
Graduation: May 2011
• Fall 2005 – Fall 2007
Cumberland County College
Major: Liberal Arts
Minor: Spanish
Degree: Associate in Arts
Graduation: Fall 2007
• 2001 – 2005
Vineland High School
High School Diploma
Graduation: 2005
LICENSES, Skills and abilities:
• Series 7, 66, NJ State Life, Accident & Health Insurance
• Conversational in the Spanish language (7yrs)
• Knowledge of Bloomberg Terminal
• Microsoft Word, Excel, PowerPoint
references:
• Robert McAllister –Morgan Stanley Store Manager
• Lynda Worth – Weekend Supervisor at TD Bank
• Cherilyn Kane – Former Operations Manager at TD Bank
• Sheree Toole – Friend of 15 years
ADDITIONAL INFORMATION:
Some quotes:
“Justin, I do not know what it is, but there is something about you that attracts people. I believe you can sell anything. Hell,
you could sell a moldy loaf of bread if that was your job.”
-Albert J. Fisher (store manager)
“I can honestly say this place wouldn’t be the same and nowhere near as fun if Justin didn’t work here.”
-James Barnes (asst. store manager)
“Yes, I do think you are going to be successful. You have every attribute any employer is looking for from, intelligence, to
determination, to perseverance and to top it off, you have a personality to kill for. Meeting you has been such a great
occurrence in my life and I wish you nothing but success. Just don’t forget about me when you make the big bucks.”
-Lynda Worth, (coworker/good friend)
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