Customer Service Quality Control
Resume:
Commerce City,
CO ****
Phone
Cell
Jessica Rosenstiel
Work experience
**/****-*/**** ******** Community
Denver, Co
PCW
Atlantis Hsbc
Personal care of the client:
Assist with bathing in bed, tub, shower, or with
sponge bath, Assist with grooming to include care of
hair, shaving, and ordinary, Oral care, Skin care,
Dressing/undressing, Assist individual with
toileting, Light housekeeping, Meal preparation,
Documenting according to procedures all visits made
and services, Feeding (unskilled), Transferring
in/out of bed or to change position (unskilled),
Ambulation, Medication reminder
04/2010-07/2010 Department of Commerce
Denver, Co
Enumerator - Census Lister/taker
US Census Bureau
Planned work by reviewing assignment area to
determine organization of neighborhoods and locate
households for conducting interviews. Conducted
interviews with residents in assigned areas by
following stringent guidelines and confidentiality
laws. Explained the purpose of the census interview,
answered residents' questions, elicited information
following a script, and recorded census data on
forms. Assessed quality control levels on selected
addresses, determined which samples passed or
failed, and maintained records for quality control
verification. Complied with accuracy standards while
maintaining high production rates. Maintained
records of hours worked, units produced, miles
driven, quality control results, and expenses
incurred in the performance of duties. Met daily
with supervisor to review and submit work, and
receive additional instructions.
11/2007-10/2008 Department of Revenue
Thornton, Co
Drivers License Examiner
Department of Motor Vehicles.
Issuing of, Colorado driver's licenses or
identification
Cards. *Work in this occupation involves
administering written and visual acuity tests,
collecting fees, and conducting the driver
performance test. *The driver performance test
includes observation of the applicant's driving
skill and compliance with traffic safety rules
throughout specified maneuvers. *Also determine if
the vehicle is safe to operate by inspecting such
areas as brakes, signal lights, horns, and tire
tread. It is determining the need for and
administering the driver performance test, which
separates this class series from other occupations
working in a driver's license office.
7/2004-5/2007 Echostar Corp LLC
Littleton, Co
Executive Resolution Specialist 4/06 till 5/07
Technical Rep 7/04 till 4/06
Executive Resolution Specialist
Answer inbound Help desk calls with in the company
and customer service calls relation to entertainment
services and products * Provide quality customer
service through one-call resolution and establishing
long term customer relations * Accurately respond to
questions regarding billing and payments *The
Executive Resolution Specialist responsible includes
handling telephone calls routed to the Executive
Correspondence Department. The Executive Resolution
Specialist review and discuss account information
with the Customer and take the steps necessary to
rectify ongoing account issues, provide each
Customer with complete satisfaction and prevent
further legal or regulatory escalation. The
Executive Resolution Specialist is responsible for
resolving all issues with the account inquiries they
handle
Technical Representative
Answer inbound technical and customer service calls
relation to entertainment services and products,
hardware systems/accessories, and customer service
inquiries regarding technical, billing, and general
information requests * Provide quality customer
service through one-call resolution and establishing
long term customer relations * Accurately respond to
questions regarding billing and payments * Sell
multiple entertainment products and services as well
as hardware systems and accessories * Assist
Technical Operations Department to determine call
types to provide a higher lever of customer service
by trending each call.
11/2003-2/2004 CPI Images @ Sears Portrait
Lakewood, Co
Photographer
Sets up and operates camera* photographer subjects,
*Arrange lights and screens, *sets up camera at
proper angle *move objects to secure desire
background *arrange subjects for pose *knowledge of
functions and limitations of various types of
cameras *determines subject-to-lens distances*
positions camera and trip and shutter to expose film
*change film *detailed knowledge of several types of
film *answer phones *set appointments *place orders
on computers, cash handling *send order to the lab,
*checking photos in, give customer their order.
Establish customer relations.
5/2003-11/2003 Growing Family @ St Joseph
Hospital Denver, CO
Newborn Photographer Lead Service Rep
Sets up and operates camera, photographer subjects,
Arrange lights and screens, sets up camera at proper
angle, move objects to secure desire background,
arrange subjects for pose, knowledge of functions
and limitations of various types of cameras,
determines subject-to-lens distances, positions
camera and trip and shutter to expose film, place
customer order, send over the Internet at the end of
the day. Establish customer relations * Ensure that
all mother & Baby service reps perform to hospital
standards and meets growing family's standards
*Communicate with every team member & conducted
weekly team meetings when necessary * support each
team member with any problem that arises*
Communicate and support company goal made by
management which might impact individuals
8/2000-4/2003 Olan Mills @ Kmart Lakewood, CO
Photographer
Sets up and operates camera, photographer subjects,
Arrange lights and screens, sets up camera at proper
angle, move objects to secure desire background,
arrange subjects for pose, knowledge of functions
and limitations of various types of cameras,
determines subject-to-lens distances, positions
camera and trip and shutter to expose film, change
film, detailed knowledge of several types of film,
answer phones, set appointments, place orders on
computers, cash handling, send order to the lab,
checking photos in, give customer their order.
Establish customer relations.
Skills:
Medisoft programs, Vitals, Asepsis/ infection
control, Blood borne pathogens, Nursing assistant,
CPR, First aide, Phlebotomy, Injections, Eden
principles, and Basic ECG
Education
1/2003-5/2004 McLain Community HS Lakewood, CO
Diploma
10/2009-10/2010 College America
Denver Co
Medical Specialties Associates
Skills: Skills:
Medisoft programs, Vitals, Asepsis/ infection
control, Blood borne pathogens, Nursing assistant,
CPR, First aide, Phlebotomy, Injections, Eden
principles, and Basic ECG
Computer Fundamentals, Medical Terminology, Law And
Ethics, Anatomy And Physiology, Vital Signs And
Emergencies, CPR, First aide, Phlebotomy / IV
Therapy, Injections and Drug Administration, and
Cardiopulmonary/Ecg, Communication Arts, Pharmacy
Technology Applications and Medical Clinical
Procedures
References Joseph Rouillier 303-***-****
Lenke Demeny 720-***-****
Michelle Molina 720-***-****
Contact this candidate