Customer Service Sales
Resume:
Eric R. Miller
Ballston Lake, New York 12019
***************@*****.***
Objective
I am a dedicated self-motivated accomplished professional with over 14 years experience as
a manager. I am seeking a position with an organization where I can utilize my skills
and experience to improve operations, increase profitability, and enhance growth.
Rental Investment Property Manager
(12/03 - Present)
• Manages 25 apartments, 4 houses, 2 garages and building lot subdivisions.
• Sales, marketing and maintenance of units and property appearance.
• Interaction with tenants to include: collection of rents, lease administration and tenant
retention.
• Handles all marketing, sales, customer service and administrative responsibilities.
• Personally performs all maintenance including: HVAC, plumbing, electrical etc.
• HUD Section 8 Experience.
Travelers, Albany, New York
Outside Claims Manager (02/06 - 5/09)
• Managed personal / commercial property cases.
• Provided voice or in person contact on all claims to obtain and evaluate coverage,
including issuance of checks to insured.
• Served on claims catastrophe duty in areas of Minnesota, Texas and Louisiana 2008.
• Evaluated undesirable building risks on each loss site claim.
• Xactimate computer program certified.
• Calculate rebuild of claim loss to new with like kind/ quality including and not limited to
the following: fire, wind, water, vandalism and motor vehicle collision to building.
• Assured a cost-effective resolution.
• Demonstrated innovative leadership, communication with the client, agent, contractor,
Mitigation Company, as well as adhering to strict company policies.
Farm Family Insurance, Clifton Park, New York
Operations Manager (01/97-12/03)
• Responsible for a million-dollar plus book of business in the insurance sales industry.
• Proven ability to motivate my office team and manage conflict, ability to provide
feedback and develop incentives.
• Handled over 4000-client base maintaining overview of accounts, renewals, updates and
new business sales covering two counties.
• Nurtured relationships with existing clients while searching for opportunities and leads
for production of new account sales.
• Managed my office in a sales oriented atmosphere.
• Excellent negotiation and customer service skills utilized daily with team.
Education
Plattsburgh State University, New York Graduated 1991
Bachelors in Arts & Science
Masters Level Management-15 Credits
NY State Certified Building Analyst
(Sponsored by NYSERDA, Energy STAR and BPI.) Certification issued 2011
• Using the latest building science technology to help resolve and estimate residential
heating, cooling and base load air leakage problems.
NY State Certified Heating Professional
(Sponsored by NYSERDA, Energy STAR and BPI.) Certification issued 2011
• Estimating to cover advanced diagnostics, evaluations, load sizing, controls and electrical
repair.
Residential Building Damage Estimating Certification
By The Vale National Training Center in Mechanicsburg, PA
• Emphasis is on training to prepare complete, detailed and accurate estimates on damaged
dwellings. Trained to quickly apply scoping, identification and measurement knowledge
to produce automated estimates of realistic damages on computerized estimating systems.
Interior home damage items covered: windows and doors, restoration and painting,
plaster, drywall, flooring, trim, cabinets, etc. Exterior home damage items covered:
roofing, siding, masonry, fences, etc., followed by HVAC and plumbing.
NYS Professional Licenses Held
• Property
• Broker’s
• Life & Health
• Real Estate Sales Person
• Security 63
**Xactimate computer program certified
Contact this candidate