Customer Service Insurance
Resume:
Jessica Allen
Carversville, PA 18913
*********@*****.***
CAREER OVERVIEW
Bob McCloskey Insurance (2009-2011)
Insurance wholesaler, MGA and claims TPA for special risk accident, life &
health products.
Account Executive of Sales and Marketing
. Interacting with agents & brokers to facilitate new and renewal
business.
. Reviewing and responding to Request for Proposals (RFP) to acquire new
business.
. Endorsement & certificate of insurance management.
. Processing new and renewal business quotations.
. New business risk analysis.
. Marketing Management through social networks, Odyssey, posters, & mass
marketing materials, etc..
. IT Specialist developing drop down claim & underwriting forms.
. Salesperson and program developer for Short Term Medical plans. I
created bordereaux reports on insured's, coverage levels, sales, and
commissions. I was the driving force in tripling our sales from year
one to year two.
Willis Pooling (2005 - 2009)
National leading insurance broker providing the New Jersey public sector
with risk management services.
Commercial Underwriting Assistant Vice President at West Trenton, NJ Branch
operation
. Facilitated all multi-line underwriting activities for two large
public entity Joint Insurance Funds.
. Assisted Account Executive with all Joint Insurance Fund reinsurance
placements.
. Managed the Builder's Risk program for the New Jersey School Boards
Association Insurance Group.
. Managed the crime/bond program for the Colorado Intergovernmental
Risk Sharing Agency.
. Took various business trips, including Nashville to participate in
the Fast Track High Level Corporate Management Program. Only three
people in the United States were selected for this program.
. Promoted from Client Manager to Senior Client Manager, April 2007.
. Promoted from Senior Client Manager to AVP Account Executive, April
2008.
ICT Group (2004-2005)
Regional Call Center.
Customer Service Representative
. Security 65 insurance facilitator.
. Benefit administrator, Blue Cross/Blue Shield.
. Claims and billing responsibilities.
. Received two "Excellent Customer Service Awards".
Criminal Justice Research Institute (2000-2001)
Research organization funded by Temple University.
Research Coding Intern
. Criminal Justice Internship to gain experience in the Philadelphia
court system.
. Coded juvenile criminal files into ProDes computer system.
. Monitored outpatient criminal interventions.
EDUCATION AND EXPERIENCE
. BA in Criminal Justice, Temple University, Summa Cum Laude, May 2004.
. New Jersey and Pennsylvania Property & Casualty, Accident and Health
Insurance Licenses.
. Board Secretary, National Association of Insurance Women (NAIW) for
2010-2011.
. Rookie of the Year Award for Insurance Women of Mercer County's
chapter of the National Association of Insurance Women (NAIW) in 2010
and for the state of New Jersey in 2011.
. Willis' Young Executive Management Program.
. Member Golden Key International Honour Society.
. Dean' List eight semesters, 3.9 GPA at Temple University.
. Candidate Associate in Risk Management (ARM) program.
. Certificate in General Insurance, 2007.
. Advanced level knowledge of Microsoft Excel, Outlook, and Adobe
Acrobat programming.
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