Customer Service Executive Assistant
Resume:
Judith A. Parent ********@*****.***
PO Box *** Phones: H - 425-487-
0899
Woodinville, WA 98072
C - 206-***-****
Summary of Qualifications:
o Self-motivated; able to implement decisions and set effective
priorities to achieve both immediate and long-term goals.
o Excellent communication skills, both oral and written.
o Proven interpersonal skills, having dealt with a variety of
professionals and clients in a myriad of situations.
o Innovative, solutions-oriented, out-of-the-box thinker.
Professional Experience
2007-present Seattle Children's Hospital, Seattle, WA
2010-present
Executive Assistant to the Surgeon-in-Chief and Supervisor of
Administrative Operations
o Partner with the Surgeon-in-Chief in executing the day-to-day
administrative duties of the office including:
o Developed and maintained relationships within the SIC office, the SIC
Direct Reports, the University, the practice plan management as well
as within the surgical practice.
o Solicit and compile data including performance management reviews.
o Calendar and event management. Supervise, mentor, and lead a staff of
fourteen support personnel in the Department of Surgical Services.
Responsibilities include delegating, triaging and prioritizing
workload, team-building and performance management.
o Strategizing and prioritizing communications.
2007-2010
Executive Assistant to the Senior VP and Medical Director and the Senior VP
of Strategic Planning
o Coordinated all office communications - phone, email, verbal and
written communications for the Medical Director.
o Triaged complex calendar with many conflicting priorities.
o Acted as liaison for patient and family issues including service
recovery.
o Program and project support and development including Continuing
Education programs.
o Leader in continuing review of administrative support roles and
processes.
o Developed and maintained relationships inside and outside of the
organization as the representative of the Medical Director as well as
the Senior VP of Strategic Planning.
2007. Philips Medical Systems, Bothell, WA
Executive Assistant to the Senior VP, Customer Service Operations
o Hired as employee #5 in a start-up division of a global medical
equipment manufacturer, which grew to encompass a staff of 40+, all of
whom I supported.
o Coordinated launch of the North American Service Excellence Program,
which celebrates and rewards excellence and superior performance in
customer service.
o Coordinated all travel, both international & domestic for all members
of the department. This included reconciling expense reports, which
often had USD/Euro conversion.
o Provided remote support - leaders supported were not on site.
Proactively managed my time, work-load, and priorities.
o Participated in the budget process.
o Coordinated meetings and events on a local and global stage.
2005. Group Health Permanente, Seattle, WA
Executive Assistant/Program Coordinator, Department of Practice &
Leadership Development/Office Manager, Group Health Permanente Executive
Office
o Coordinated the calendars of high-level executives, including four
Medical Directors, the President & Medical Director of GHP, and the
Director of Human Resources.
o Promoted to Office Manager of the Executive office staff in May, 2004.
Supervised and mentored 6 Executive Assistants. Established myself as the
"go-to" person for problem solving and triaging.
o Coordinate the classes, schedules, facilities, faculty, logistics and CME
accreditation for the Department of Practice & Leadership Development, a
training department whose confidential resources are available to over 800
physicians.
o Develop relationships with providers acting as a resource to navigate the
Group Health system and assist with access to programs and services.
o Coordinated the schedules of meetings and participants, including
facilities, agendas, minutes, teleconferencing, catering and any other
accommodations and resources deemed necessary.
o Conducted New Employee Orientation for medical staff, including
facilitating processing of all intake paperwork.
o Coordinated travel arrangements.
o Solicited, compiled and maintained highly confidential data for monthly,
quarterly and annual reporting.
o Prepared preliminary departmental budget of $2 million annually.
Continued to monitor and apprise leadership of the budget status on
a monthly basis and made recommendations on expenditures and
allocations of resources.
o Managed contracts of external vendors, including timely payment
processing.
o Project and program management.
o Event planning - from 10-700 participants. Single and multi-day events
encompassing educational and morale-building components.
o Recipient of 2005 Service Star Award for Excellence in Customer Service
2001. Alstom ESCA, Bellevue WA
Administrative Assistant to the President (temporary position)
o Scheduled the corporate office calendar, answered phones and
correspondence, coordinated meetings, conference rooms, videoconferencing
equipment, catering and event planning.
o Acted as point person for first contact each day with corporate home
office in Paris.
o Coordinated travel arrangements - domestic and international.
o Coordinated after-hours entertainment/sightseeing/events for out of town
guests.
o Assisted in the coordination and execution of the corporate office move.
o Accountable for the tracking of requisitions and monitoring of budgets.
o Coordinated the Presidents' various board membership activities.
o Diplomatic in an extremely visible position.
Computer Skills:
* Microsoft Office Suite - Word, Excel, PowerPoint and Outlook
* Lotus Notes
* Gelco
* PeopleClick
* SimplyGo
* Lawson
* Egencia
* Virtual Edge
* GroupWise
Training & Development:
* Leadership Essentials - 2010
* Project Management Fundamentals - 2009
* Continuing Process Improvement (CPI) Fundamentals - 2007
* University of Washington Extension Course in Adult Education and
Curriculum Development - 2005
* Core Management Series - 2004
Contact this candidate