Customer Service Data Entry
Resume:
Maribel Santoyo
*** ***** **. #*** *** Francisco, CA 94102
*************@*****.***
PROFESSIONAL SUMMARY
Customer service background with a Bachelor of Arts in Communication and
ten years of combined experience in office administration, marketing, data
entry, direct customer service, and in-bound telemarketing customer
support.
EDUCATION
University of Texas at El Paso
Bachelor of Arts in Communication/Print Media, 2007
WORK EXPERIENCE
FedEx Office 2011
Customer Service San Francisco, CA
.Lead customer support on self-service floor
.Handle pre-production support and input of orders (data entry)
Community Relations Assistant 2009-
2010
Project BRAVO, Inc.
El Paso, TX
. Developed and designed creative content for agency marketing materials
.Wrote press releases that pitched creative story angles to local media.
.Answered and routed calls from the community relations department
.Data entry and updating of organizational database
Alorica / Assurant Project
2008
Call Center/Tech Support Agent
El Paso, TX
.Provided over-the-phone customer support for hardware and software
related issues
.Entered customer data into computer; assisted with de-escalation of
customer calls.
El Paso Inc / What's Up
2006-2007
Freelance feature writer El
Paso, TX
.Wrote entertainment content and feature stories for "Lifestyles"
section
Desert Eagle 2005
Sign maker / Graphic Designer
El Paso, TX
. Developed graphic layouts using Corel Draw for .
Brylane (Redcats)
2001
Call Center Agent /Data Entry Operator
El Paso, TX
.Took inbound calls and keyed in orders for the Brylane Home division
.Transferred calls to Customer Service when needed
1 OFFICE MACHINERY:
2 Xerox copiers (Xerox XES 3001 ), flatbed scanners, multi-function
printers, fax machines, lamination machines.
3 SOFTWARE KNOWLEDGE
MS Office: Word, Excel, Power Point, Outlook, CorelDRAW Graphics Suite x3,
Adobe Suite Adobe Photoshop, MS Publisher, PageMaker, and Quark.
Computer Proficiency: PC:Microsoft Office Windows 95, 98, XP; Mac
Web Browsers: Firefox/Google, Yahoo
Bilingual: English/Spanish (Can provide customer service in either
language).
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